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Inside Sales/ Dispatcher Resume Example

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INSIDE SALES/ DISPATCHER
Professional Summary

Reliable Worker, Dispatcher, Inside Sales Associate with 6 years of experience, 2 year Certified Forklift operator, H2S certified . i'm highly skilled in SAP system along with word documents and creating spread sheets for ordering. Excellent in providing customer satisfaction, I'm a team player that's always looking to motive my fellow coworkers, I'm knowledge when it comes to handling parts and hazard-est material for oil and gas. I'm looking to expand my skills and willing to learn new job abilities and new job titles.

Skills
  • Forklift/Heavy loader Certified
  • Hydrogen Sulfide Training Certified
  • CPR, AED and First Aid Certified
  • Skilled in SAP NOP
  • Inventory coordination
  • Goals and performance
  • Relationship building and management
  • Product and service sales
  • Order processing
  • Sales strategics
  • Dispatching
  • Document control
  • Relationship building
  • Vehicle inspections
  • Chemicals handling
Work History
Inside Sales/ Dispatcher, 11/2013 to Current
DNOW – Denver City, TX
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Maintained complete knowledge of all products, services and procedures
  • Investigated and resolved customer concerns and complaints
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
  • Used consultative sales approach to understand and meet customer needs
  • Updated sales strategies and marketing channels to increase overall profitability by 10 %
  • Networked at events and by phone to expand business profits and revenues
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Responded to over 15 daily caller requests with information about assistance and timeframes
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Trained 12 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
  • Directed investigations to verify and resolve customer or shipper complaints
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
  • Learned specifications of parts that were order if customer had concern or questions for measurements or data sheets specifications
Cashier/Night Stocker, 08/2013 to 10/2013
Stripes Stores – Seagraves, TX
  • Operated cash register for cash, check and credit card transactions with 100 % accuracy
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked prices for customers and processed items sold by scanning bar-codes
  • Counted cash in register drawer at beginning and end of shift
  • Assisted customers with special services, account updates and promotional options
  • Served needs of more than 100 customers in busy hectic environment
  • Arranged paper and electronic payment records to maintain well-organized fill systems and record keeping compliance
  • Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Answered questions about store policies and concerns to support positive customer experiences
  • Reviewed weekly sales circulars and monitored price changes
  • Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Increased sales 25 % by offering advice on purchases and promoting additional products
Inventory Control Specialist, 08/2011 to 07/2013
Walmart – Seminole, TX
  • Checked prices and calculated totals for accurate invoice processing
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Audited and corrected discrepancies in inventory numbers
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints
  • Used equipment like forklifts and pallet jacks to move inventory
  • Kept merchandise moving smoothly and accurately from stockroom to sales floor
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Completed daily cycle counts to maintain accuracy of records
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Unloaded shipments, reviewed merchandise and tracked paperwork
  • Received, sorted and processed damaged goods with vendors or manufacturers
  • Completed physical inventory counts each, 1 hour into clocking in and 2 hours before leaving
Chemical Analyst, 06/2011 to 09/2011
Venture Chemicals Inc. – Seagraves , TX
  • Operated laboratory equipment and prepared compounds and solutions to conduct tests
  • Composed technical reports and charts to document experimental test results
  • Efficiently organized and maintained equipment to keep laboratory productive and safe
  • Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement
  • Operated industrial mixers to compound and blend chemicals
  • Performed data analysis and provided recommendations to achieve
Education
High School Diploma: 05/2011
Seagraves High School - Seagraves, TX
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Resume Overview

Companies Worked For:

  • DNOW
  • Stripes Stores
  • Walmart
  • Venture Chemicals Inc.

School Attended

  • Seagraves High School

Job Titles Held:

  • Inside Sales/ Dispatcher
  • Cashier/Night Stocker
  • Inventory Control Specialist
  • Chemical Analyst

Degrees

  • High School Diploma : 05/2011

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