Inside Sales Associate Resume Example
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INSIDE SALES ASSOCIATE
Summary
Drive consistent customer and revenue growth with strong networking and prospecting skills. Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Experienced Administrative Program Coordinator proficient in administrative needS. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Dedicated to team success and able to solve problems with minimal oversight.
Skills
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Experience
At & T | Hoschton , GAInside Sales Associate05/2016 - Current
- Assessed, optimized and elevated operations to target current and expected demands.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Negotiated prices and set up contracts to finalize agreements.
- Acted as liaison between outside sales representatives
- Exceeded aggressive sales goals producing over 9.5 million in sales yearly
- Responded to customer inquiries quickly and professionally.
- Set up customer accounts in computer system with complete information.
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflow's.
- Proposed and developed new programming ideas and special features to drive audience engagement.
- Increased business revenue through proactive management of relationships and sales strategies.
- Created and implemented policies designed to help evaluate new programs.
- Coordinated planning and program development between news teams and other programming staff.
Pnc Financial Services Group, Inc. | Cleveland , OHRelationship Banker09/2015 - 05/2016
- Modified, opened and closed customer accounts.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Advised customers on bank products, services and financial planning options.
- Addressed inquiries from clients and relationship management department team members.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
- Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
- Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
Fox Rehabilitation | Springfield , NJHuman Resources Assistant08/2012 - 04/2015
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Developed and maintained documentation for new hires, training materials and benefits.
- Reviewed employee time sheets for accuracy and maintained accurate records in company system.
- Updated new employee packages, training materials, benefits and announcements.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Assisted with recruiting, background checks and reference checks.
- Ensured employee time sheets were accurate while updating information in QuickBooks.
- Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping.
- Set up appointments, meetings and conferences for employees.
- Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
- Trained and developed team members on HR and administrative functions.
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
- Completed payroll processing for employees.
Education and Training
Southern New Hampshire University | CityBachelor of Science in SociologyExpected in 06/2020
Northbridge High School | City, StateHigh School Diploma06/2011
Activities and Honors
- Member, Alumni Association; Student Senate
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Resume Overview
School Attended
- Southern New Hampshire University
- Northbridge High School
Job Titles Held:
- Inside Sales Associate
- Relationship Banker
- Human Resources Assistant
Degrees
- Bachelor of Science in Sociology
High School Diploma
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