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Inside Sales Agent Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly organized with 5+ years in inside and outside sales. Innovative and attentive to details with outstanding follow-through. Proven track record of exceeding high value sales targets.

Skills
  • Consultative sales approach
  • Telephone sales
  • B2C sales
  • Excellent time management
  • New business development
  • Analytical problem solver
  • Sales tracking
  • Profit and revenue-generating strategies
  • Established track record of exceptional sales results
  • Sales process engineering
  • Territory and account management
  • Cross-cultural sales background
  • Consultative sales
  • Employee retention
  • Employee training and development
  • Sales talent acquisition
  • Sales team training
  • Training program management
Experience
12/2018 to Current Inside Sales Agent Vse Corporation | Jacksonville, FL,

Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.

Cultivated and strengthened customer relationships to drive revenue growth.

Coordinated work of sales team and motivated performance to surpass quotas.

Leveraged digital and telephone approaches to generate sales leads.

Responded to customer inquiries quickly and professionally to maintain customer satisfaction.

Leveraged CRM software skills to generate pipeline and account reports weekly.

Devised strategies to grow customer base and improve monthly sales.

Grew quarterly sales reliably with great communication and sales abilities.

12/2017 to 12/2018 Career Center Representative M/I Homes | Sarasota, FL,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Handled more than 75 calls per day to assist customers and dispatch services.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
12/2016 to 12/2017 Internet Sales Manager M/I Homes | Chicago, IL,

Negotiated product sales and trade-in deals for maximum profit.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Maintained relationships and followed up with customers.

Maintained current store, product and promotional knowledge to drive consistent sales.

Processed payments and maintained accurate drawers to meet financial targets.

Supported all sales team members to drive growth and development.

Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Created and delivered in-depth sales presentations to potential customers.

Supervised and trained 5 employees on successful selling techniques.

Built sales forecasts and schedules to reflect desired productivity targets.

Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

Exceeded sales goals by 15% using consultative and value-driven approach.

Leveraged rapport with key retail account leadership to up-sell vendor partnerships.

12/2015 to 12/2016 Internet Sales Manager AutoNation Ford & Mazda, Tx | City, STATE,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Scheduled automotive deliveries with vendors and customers.
  • Supported all sales team members to drive growth and development.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Supervised and trained 7 employees on successful selling techniques.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Maximized sales by efficiently managing 7 sales representatives.
Education and Training
Expected in 04/2012 High School diploma | Norview High School, Norfolk, VA GPA:

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Norview High School
Job Titles Held:
  • Inside Sales Agent
  • Career Center Representative
  • Internet Sales Manager
  • Internet Sales Manager
Degrees
  • High School diploma