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Inside Sales Adminstrator Resume Example

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INSIDE SALES ADMINSTRATOR
Career Focus
To work as a Business Analyst, Solutions Engineer, Technology Consultant, Operations Analyst or any  related positions
Technical Skills and Experience

Skills:

  • Programming Languages: C, SQL, Java (basics). 
  • Sales/ Marketing Software: Salesforce, InsideSales, AgileCRM, Pipedrive, VanillaSoft, Base, Vocus, Hubspot, Yesware.
  • Desktop Publishing Software: Photoshop, Illustrator, PagePlus, Microsoft Publisher.
  • Standard Operational Software: Slack, Asana, Creative Cloud, Zendesk, Zenefits, Capstone, Workable, Taleo, Jobvite.
Experience:
  • Operations Management        • Computer Proficient
  • Project Management                • Excellent Problem solving skills
  • Technical Recruiting • Technical standards & deliverables
  • Client-Focused • Results-Oriented
  • Customer needs assessment & Technical help-desk experience
  • Analytical problem solving • Account Management
  • Territory Sales Experience • Enterprise Sales Solutions
Education
Master of Science: Telecommunications Management2015University of MarylandCollege Park, MD, US
Additional coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing

B.Tech: Electronics and Communications Engineering2013GVP College of EngineeringVisakhapatnam, Andhra Pradesh, INAdditional coursework in International Finance, Statistics and Microeconomics
Work Experience
Inside Sales Adminstrator04/2015 to CurrentTALKLOCALCollege Park, MD
  • Coordinated all department functions for team of 12 employees.
  • Contacted contractors to discuss status of re-billing and reimbursement process to ensure account resolution.
  • Provided support for CEO and sales team in managing operation work flow.
  • Emphasized product features based on analysis of customers' needs.
  • Created strategies to develop and expand existing customer sales, which resulted in a 12% increase in monthly sales.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Trained sales teams on CRM modules and worked troubleshooting when needed.
  • Answered customers' questions about products prices, availability, uses and credit terms.
Technology Analyst10/2014 to 04/2015TALKLOCALCollege Park, MD
  • Developed a Marketplace potential graph to recognize the current standing of the firm in relation to certain marketing factors.
  • Tested new IT system designs and fixed any design problems found.
  • Worked closely with clients to identify business needs and the costs and benefits of implementing a computing solution.
  • Devised and documented a general system design based on the client's anticipated requirements.
  • Implemented new IT systems to handle visitor services, recruitment processing and client databases.
  • Provided onsite training (on-boarding) and off-boarding.
  • Reviewed and hired developers who had knowledge of key software and coding languages.
Generalist/Operations Intern07/2014 to 10/2015SEVACALLCrystal City, VA
  • Managed key information logs and developed better relations between the employees and investors.
  • Introduced the Employee referral system with excellent care packages to improve the workplace.
  • Worked on Inside Sales and executed perfect leads through the accelerated platform.
  • Increased sales by 10% over a six month period.
  • Successfully led key projects which resulted in staff retention and new talent acquisition.
  • Conducted analysis to address Sales Team morale which led to the introduction of "bonus packages on securing highest sales in a week."
Analyst05/2012 to 06/2012TCILNew Delhi, India
  • Was involved in the PAN AFRICAN e- NETWORK project for improving the educational levels and governing functions for all of Africa.
  • Was involved with teams whose duties included setting up video conferences from key medical centers and educational institutes.
  • Worked on video transmission and quality improvement. ( Standard Definition to High Definition video).
  • Managed communication between African teachers and Indian Professors during the lectures.
  • Analyzed the framework of the system and was able to define the functions of each component like MPLS, IPLC.
Academic Projects
UDP based Client Server in Java 
  • Created a distributed network application in Java (using Eclipse) consisting of a transmitter and a receiver.
  • Established reliable data transmission on top of the unreliable UDP protocol using Java's UDP sockets.
  • Developed an algorithm for the Internet Checksum and implemented it on both client and server sides.
  • Reliable data transmission using RC4 protocol with a dynamically changing receive buffer size.

Business Simulation Project - Capstone

  • Project was a requirement of the Strategic Business Management course at the University of Maryland.
  • The scope of the project was to make managerial decisions for R&D, Marketing, Production, HR and Finance departments of a company in a virtual simulation environment, to achieve the greatest overall gain for the company.
  • The working of the simulation involved several nuances which provided a significant learning experience and helped in understanding the implications of different business level strategies.
  • The team developed a presentation about the performance of the virtual company and key decisions during the simulation and their implications on the final result.
New Market Venture Proposal 
  • Wrote a group report for our created product industry with a clear statement of the target market and customers.
  • Performed a survey to see the demand of the product in the market and to draw cross-cutting conclusions from these interactions-Created a business model for the product.
  • Searched for viable manufacturing process ideas and investors to move the project to the next (manufacturing) level.
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Resume Overview

Companies Worked For:

  • TALKLOCAL
  • SEVACALL
  • TCIL

School Attended

  • University of Maryland
  • GVP College of Engineering

Job Titles Held:

  • Inside Sales Adminstrator
  • Technology Analyst
  • Generalist/Operations Intern
  • Analyst

Degrees

  • Master of Science : Telecommunications Management 2015
    B.Tech : Electronics and Communications Engineering 2013

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