Master of Science: Telecommunications Management2015University of MarylandCollege Park, MD, US
Additional coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing
B.Tech: Electronics and Communications Engineering2013GVP College of EngineeringVisakhapatnam, Andhra Pradesh, INAdditional coursework in International Finance, Statistics and Microeconomics
Inside Sales Adminstrator04/2015 to CurrentTALKLOCALCollege Park, MD
Coordinated all department functions for team of 12 employees.
Contacted contractors to discuss status of re-billing and reimbursement process to ensure account resolution.
Provided support for CEO and sales team in managing operation work flow.
Emphasized product features based on analysis of customers' needs.
Created strategies to develop and expand existing customer sales, which resulted in a 12% increase in monthly sales.
Delivered exceptional account service to strengthen customer loyalty.
Trained sales teams on CRM modules and worked troubleshooting when needed.
Answered customers' questions about products prices, availability, uses and credit terms.
Technology Analyst10/2014 to 04/2015TALKLOCALCollege Park, MD
Developed a Marketplace potential graph to recognize the current standing of the firm in relation to certain marketing factors.
Tested new IT system designs and fixed any design problems found.
Worked closely with clients to identify business needs and the costs and benefits of implementing a computing solution.
Devised and documented a general system design based on the client's anticipated requirements.
Implemented new IT systems to handle visitor services, recruitment processing and client databases.
Provided onsite training (on-boarding) and off-boarding.
Reviewed and hired developers who had knowledge of key software and coding languages.
Generalist/Operations Intern07/2014 to 10/2015SEVACALLCrystal City, VA
Managed key information logs and developed better relations between the employees and investors.
Introduced the Employee referral system with excellent care packages to improve the workplace.
Worked on Inside Sales and executed perfect leads through the accelerated platform.
Increased sales by 10% over a six month period.
Successfully led key projects which resulted in staff retention and new talent acquisition.
Conducted analysis to address Sales Team morale which led to the introduction of "bonus packages on securing highest sales in a week."
Analyst05/2012 to 06/2012TCILNew Delhi, India
Was involved in the PAN AFRICAN e- NETWORK project for improving the educational levels and governing functions for all of Africa.
Was involved with teams whose duties included setting up video conferences from key medical centers and educational institutes.
Worked on video transmission and quality improvement. ( Standard Definition to High Definition video).
Managed communication between African teachers and Indian Professors during the lectures.
Analyzed the framework of the system and was able to define the functions of each component like MPLS, IPLC.
UDP based Client Server in Java
Created a distributed network application in Java (using Eclipse) consisting of a transmitter and a receiver.
Established reliable data transmission on top of the unreliable UDP protocol using Java's UDP sockets.
Developed an algorithm for the Internet Checksum and implemented it on both client and server sides.
Reliable data transmission using RC4 protocol with a dynamically changing receive buffer size.
Business Simulation Project - Capstone
Project was a requirement of the Strategic Business Management course at the University of Maryland.
The scope of the project was to make managerial decisions for R&D, Marketing, Production, HR and Finance departments of a company in a virtual simulation environment, to achieve the greatest overall gain for the company.
The working of the simulation involved several nuances which provided a significant learning experience and helped in understanding the implications of different business level strategies.
The team developed a presentation about the performance of the virtual company and key decisions during the simulation and their implications on the final result.
New Market Venture Proposal
Wrote a group report for our created product industry with a clear statement of the target market and customers.
Performed a survey to see the demand of the product in the market and to draw cross-cutting conclusions from these interactions-Created a business model for the product.
Searched for viable manufacturing process ideas and investors to move the project to the next (manufacturing) level.