Inside Sales resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Executive Summary
Award-winning retail sales and customer service expert.
Consistently meets commission-based sales goals.
Service-focused professional and friendly team player with a knack for building productive working relationships.
Talented Customer Service Associate skilled at balancing customer needs and company demands.
Effectively
Established track record of exceptional sales results.
Also I'm a high-energy manager successful in building and motivating dynamic teams.
Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Experienced manager professional with strong leadership and relationship-building skills.
Core Qualifications
Fortune 500 company sales background
FUTURE NORDSTROM LEADER MANAGEMENT PROGRAM
Resolution-oriented
Compelling leadership skills
Supervision and training
Calm under pressure
Recipient of NORDSTROM Q-4 ALL STAR Award
Excellent communication skills
Team building
Decisive leader
Professional Experience
04/2015 to 05/2016Inside Sales Bakersfield Pipe & Supply | Ventura, CA,
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Completed 10 outbound calls daily, with average conversion rate of 50%.
Achieved a 60% customer renewal rate.
Exceeded team sales goals by 20
Made $22,000.00 in 3 months
Highest Company Rate in selling Sling tv
Top 10% in upselling services
08/2012 to 10/2014Service ExperienceNordstrom Inc. | El Segundo, CA,
Opened and closed the store, which included counting cash drawers and making bank deposits.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Processed an average of 8-10 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Loss prevention
07111
Trained new employees on company customer service policies and service level standards.
11/2014 to 04/2015Assistant Mens Shoes ManagerQuest Diagnostics | The Colony, TX,
Managed a $3 million dollar sales floor
Managed a team of 16 salespeople
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Wrote order supply requests to replenish merchandise.
Analyzed marketing information and translated it into strategic plans.
04/2012 to 11/2012Salon Shoes Sales AssociateNordstrom | City, STATE,
Computed sales prices, total purchases and processed payments.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability for customers.
11/2011 to 03/2012Women ShoesMacys | City, STATE,
Shared product knowledge with customers while making personal recommendations.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Administered all point of sale opening and closing procedures.
Explained information about the quality, value and style of products to Influence customer buying decisions.
10/2011 to 11/2011Package HandlerUps Airport | City, STATE,
Unloaded, picked, staged and loaded products for shipping.
Oversaw warehousing and storage practices and housekeeping.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Removed pallets, freezer boxes and damaged products from returning trailers.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Loaded flat bed by forklift and hand truck.
Cleared damaged items and loaded freight.
Skills
cash receipts, cash register, closing, Excellent communication, credit, Customer Service, Customer service skills, Staff training, forklift, forklifts, hand truck, inventory, leadership skills, listening, Loss Prevention, meetings, merchandising, money, MS Office, negotiations, negotiator, Strong organizational skills, policies, purchasing, quality, reconciling, retail, Retail Sales, sales, sales reports, shipping, Team player, phone, time management, warehousing
Education
Expected in 2014Associate of Applied Science | MarketingWest Essex County College, Caldwell, NJGPA:
Minor in Business Management
3.2 GPA
SOME CREDITS/NOT FINISHED
Expected in 2011High School Diploma | West Orange High School, West Orange, NJGPA:
3.5 GPA
IRVINGTON BLUE KNIGHT Academic Achievement Award
Member of MOUTAINEER CHESS club
PEOPLE TO PEOPLE AMBASSADOR PROGRAM
FORMER MEMBER OF THE USA YOUTH GAMES BOXING
NEW JERSEY ALL-ESSEX COUNTY TRACK AND FIELD(2008-2009)
NEW JERSEY FUTURE LEADERS BUSINESS LEADERS OF TOMMORROW program
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