Inside Sales Resume Example
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INSIDE SALES
Executive Summary
- Award-winning retail sales and customer service expert.
- Consistently meets commission-based sales goals.
- Service-focused professional and friendly team player with a knack for building productive working relationships.
- Talented Customer Service Associate skilled at balancing customer needs and company demands.
- Effectively Established track record of exceptional sales results.
- Also I'm a high-energy manager successful in building and motivating dynamic teams.
- Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
- Experienced manager professional with strong leadership and relationship-building skills.
Core Qualifications
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Professional Experience
Inside Sales , 05/2015 to 06/2016Bakersfield Pipe & Supply － Ventura , CA
- Contacted new and existing customers to discuss how their needs could be met with specific products and services.
- Completed 10 outbound calls daily, with average conversion rate of 50%.
- Achieved a 60% customer renewal rate.
- Exceeded team sales goals by 20
- Made $22,000.00 in 3 months
- Highest Company Rate in selling Sling tv
- Top 10% in upselling services
Service Experience, 09/2012 to 11/2014Nordstrom Inc. － El Segundo , CA
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Processed an average of 8-10 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Loss prevention 07111 Trained new employees on company customer service policies and service level standards.
Assistant Mens Shoes Manager, 12/2014 to 05/2015Quest Diagnostics － The Colony , TX
- Managed a $3 million dollar sales floor
- Managed a team of 16 salespeople
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Wrote order supply requests to replenish merchandise.
- Analyzed marketing information and translated it into strategic plans.
Salon Shoes Sales Associate, 05/2012 to 12/2012Nordstrom － City , STATE
- Computed sales prices, total purchases and processed payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
Women Shoes, 12/2011 to 04/2012Macys － City , STATE
- Shared product knowledge with customers while making personal recommendations.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Administered all point of sale opening and closing procedures.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
Package Handler, 11/2011 to 12/2011Ups Airport － City , STATE
- Unloaded, picked, staged and loaded products for shipping.
- Oversaw warehousing and storage practices and housekeeping.
- Transported goods from racks, shelves and vehicles.
- Worked at a rapid pace to meet tight deadlines.
- Removed pallets, freezer boxes and damaged products from returning trailers.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
- Loaded flat bed by forklift and hand truck.
- Cleared damaged items and loaded freight.
Education
Associate of Applied Science:Marketing,2014West Essex County College － City, State, United States
- Minor in Business Management
- 3.2 GPA
- SOME CREDITS/NOT FINISHED
High School Diploma:2011West Orange High School － City, State, United States
- 3.5 GPA
- IRVINGTON BLUE KNIGHT Academic Achievement Award
- Member of MOUTAINEER CHESS club
- PEOPLE TO PEOPLE AMBASSADOR PROGRAM
- FORMER MEMBER OF THE USA YOUTH GAMES BOXING
- NEW JERSEY ALL-ESSEX COUNTY TRACK AND FIELD(2008-2009)
- NEW JERSEY FUTURE LEADERS BUSINESS LEADERS OF TOMMORROW program
Skills
cash receipts, cash register, closing, Excellent communication, credit, Customer Service, Customer service skills, Staff training, forklift, forklifts, hand truck, inventory, leadership skills, listening, Loss Prevention, meetings, merchandising, money, MS Office, negotiations, negotiator, Strong organizational skills, policies, purchasing, quality, reconciling, retail, Retail Sales, sales, sales reports, shipping, Team player, phone, time management, warehousing
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Resume Overview
School Attended
- West Essex County College
- West Orange High School
Job Titles Held:
- Inside Sales
- Service Experience
- Assistant Mens Shoes Manager
- Salon Shoes Sales Associate
- Women Shoes
- Package Handler
Degrees
- Associate of Applied Science : Marketing , 2014
High School Diploma : 2011
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