Eight years as a Professional Claims Specialist handling daily and weather related, property, Total Loss, and liability claims in both field and inside desk environments.
Five years as a elevator installation maintenance and repair helper/mechanic.
Excellent customer service, problem solving, independent decision making, and negotiating skills.
Able to work in hot and or cold climate weather conditions
Able to work at any height utilizing rope and harness training.
Strong analytical and multi-tasking skills
Work remotely with minimal supervision
Strong computer skills, including Microsoft Office, Word and Excel
High School DiplomaEast St Louis Senior High － East St Louis, ILGeneral Studies, blue print reading, science and electronic engineering technology
Associate of Applied ScienceNational Education Center － Dallas, TXStudied Analog and digital electronics, and Programmable logic controllers.
09/2014 to 12/2017
Inside Property AdjusterE.A. Renfroe － Birmingham, AL
Worked within a high volume claims call center providing excellent customer service.
Reviewed insurance claims.
Proficient in writing property estimates using Xactimate, XactContents and Eagleview.
Negotiated settlements and approved payments.
Ensured that claims were valid and settlements were made according to company practices and procedures.
Reviewed estimates for possible supplements and assured that coverage did or did not exist according to the insureds policy.
08/2012 to 08/2014
Property AdjusterE.A. Renfroe － Birmingham, AL
Contacted insureds and setup an appointment to inspect the interior and exterior of their home for storm related damages, proficiently using Xactimate programming.
Climbed and inspected roofs for weather related damges
08/2010 to 08/2012
Total Loss Claim SpecialistE.A. Renfroe － Birmingham, AL
Handled third party daily total loss claims due to collision.
Handled weather related total loss claims in a call center environment.
Worked in the field as a Auto Estimator, writing total loss flood estimates.
04/2009 to 07/2010
Claims Adjuster SpecialistE.A. Renfroe － Birmingham, AL
Handled general liability 3rd party claims within a call center environment
Took recorded statements from both the insured and the claimant.
Setup subrogation claims when other insurance company deemed liable for damages to our insureds vehicle.
08/2007 to 04/2009
Elevator installation HelperThyssenkrupp Elevator Co. － Irving, TexasAssisted the mechanic in charge of field installation with complete installation of traction controlled elevators, Hydraulic lifted elevators, and escalators.
04/2004 to 07/2007
Elevator HelperBagby Elevator Company － Birmingham, AL
Assisted the mechanic in charge of elevator maintenance, with routine preventative maintenance and repairs as needed.
Routinely checked fluid levels and replaced filters.
Lubricated shafts, bearings and gears.
Licensed in AL, AR, AZ, CT, FL, GA, IN, KY, LA, ME, MN, MS, NM, NC, OK, SC (appraiser), SC, and TX (All licenses available upon request)
State Farm certified in Auto, Policy, Basic Auto Estimating, and Wind and Hail (Residential Property)(certificates available upon request)
NICTA certified (certificate available upon request)
Fema certified (certificate available upon request)
TWIA certified (certificate available upon request)