Highly motivated injury prevention professional with a strong background in Child Passenger Safety and managing a volunteer team. Exceptional communicator, highly personable, and an effective educator.
Serve as a Child Passenger Safety Technician in community fitting stations.
Gather and collect data from fitting station reports.
Assist in research of "best practice" and "evidence based programs" to further injury prevention programs.
Promote injury prevention in high-risk areas and within the Hispanic community.
Prepare and organize events weekly.
Assist with new collateral and promote health literacy.
Work with volunteers and staff at community events.
Present to parents and families at community health fairs, parent groups, and professional groups.
Educate and mentor new Child Passenger Safety Technicians after completion of certification.
Assist with teaching National Child Passenger Safety curriculum.
Ensured customer satisfaction by surveying over the phone.
Collected and entered all calls requests by customers into database.
Lead a team of 5-10 callers on a nightly basis.
Handled disgruntled customers and met their needs whenever possible.
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