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Injury Operations Manager/Superintendent Large Loss Litigation Resume Example

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INJURY OPERATIONS MANAGER/SUPERINTENDENT LARGE LOSS LITIGATION
Summary

Highly skilled insurance professional with over 20 years of multi-line experience. Motivated leader who can easily work with multiple vendors or work groups. Committed to my personal development and ability to learn quickly as the work environment changes.

Experience
Injury Operations Manager/Superintendent Large Loss Litigation
March 2007 to Current Progressive Insurance － West Palm Beach, FL
  • Oversees a team of litigation and high exposure claims representatives including the assignment of their work, evaluation of their performance and the results they achieve.
  • Serves as a coach providing real time feedback and technical resource for them. The decisions made are guided by our policies, procedures and oversight from senior management.
  • Manages 7-8 employees with a total exposure count over 500. Total reserve dollars over $25 million.
  • Served as a mentor/coach for ADP(Advanced Development Program) which taught new skills sets to our company's high performing employees.
  • Led regional efforts to train claims representatives on improving their negotiation techniques with attorneys.
Claims Team Leader
June 2005 to March 2007 Progressive Insurance － Port Saint Lucie, FL
  • Oversaw of a team of claims representatives including the planning of staff workers, evaluation of their performance and the result they achieve. Acted as a coach and resource for the team.
  • Managed a team of 4-5 claims representatives with a total exposure count of 125. Total reserve dollars $1 million.
Claims Team Leader
September 2003 to June 2005 Progressive Insurance － Depew, NY
  • Responsible for supervision of team of claims representatives. Responsible for staffing, loss assignment, file direction. targeted reviews. Quality Assessments and coaching to improve representatives performance against key measures.
  • Managed 4-5 claims representatives whose focus was handling unrepresented injury claims. Over 100 exposures being managed with under $500,000 in reserves.
  • Served as ERP leader (Enhanced Representative Program) to acclimate our new hires to their new job responsibilities.
Extended Injury Handler
December 2000 to September 2003 Progressive Insurance － Depew, NY
  • Investigated, evaluated and resolves the most complex and highest exposure injury claims. Communicated verbally and in writing with claimants, attorneys, police officer, medical professionals, witnesses, insureds, agent/brokers and experts to compile and analyze information to determine coverage, liability and total value of the claim.
  • Operated high authority limits with inventory consisting of high exposure, high complexity, multi-line claims.
Claims Rep II
March 1998 to July 2000 Progressive Insurance － Depew, NY
  • Investigated, analyzed and determine the extent of Progressive's liability concerning loss or damages and attempt settlement directly with claimants. Corresponds with and interviews police offers, medical experts, agents, witnesses or claimants to complete information. Calculated and executed payment of claims.
Claims Rep I
September 1996 to March 1998 Progressive Insurance － Depew, NY
  • Investigated, analyzed and determine the extent of Progressive liability concerning or damaged and attempts to affect settlement with claimants. Correspond with or interviews medicals specialists, agents, police, medical professionals, witnesses or claims to compile information. Calculates benefits payments and approves payment of claims within a certain monetary limit.
Intern/Management Trainee
December 1995 to January 1996 FOREGUARD AGENCY － Orchard Park, NY
  • Attended and obtained New York State Broker's License. Responsible for selling property, casualty and health insurance to prospective customers.
  • Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.
CAR PORTER/INTERN
December 1992 to June 1995 ENTERPRISE RENT A CAR － BUFFALO, NY
  • Responsible for branch's maintenance of fleet vehicles.
  • Also, responsible for providing customers with rides to and from office.
  • Sold personal accident insurance and liability coverage to customers while filling out their contract with them.
Education
Bachelors : Business Management, 1996 Ohio University － Athens, OH, USA
High School Diploma : 1992 Orchard Park High School － Orchard Park, NY, USA
Professional Affiliations

CPCU- Foundations of Risk Management and Insurance

Skills
  • Prioritizing, Planning and Organization. I find new and better ways to accomplish business goals by setting out an agenda and completing it within set time frame.
  • Open Communication. Effectively communicate and share information to ensure effective operation and consults with affected people prior to making a decision. Listen, respond and can explain the why behind the message that is being delivered.
  • Relationship Building. Establish formal and informal relationships by developing trust and respect with my peers, direct report group and senior management.
  • Business Knowledge. Understand factors that drive business success by recognizing the strategy, objectives and direction of the company. I keep a direct connection between objectives and company goals.
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Resume Overview

Companies Worked For:

  • Progressive Insurance
  • FOREGUARD AGENCY
  • ENTERPRISE RENT A CAR

School Attended

  • Ohio University
  • Orchard Park High School

Job Titles Held:

  • Injury Operations Manager/Superintendent Large Loss Litigation
  • Claims Team Leader
  • Extended Injury Handler
  • Claims Rep II
  • Claims Rep I
  • Intern/Management Trainee
  • CAR PORTER/INTERN

Degrees

  • Bachelors : Business Management , 1996
    High School Diploma : 1992

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