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Infrastructure Manager Resume Example

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INFRASTRUCTURE MANAGER
Professional Summary

Infrastructure Director, process design, DR design, IT Security, liaison between business groups and technology groups, finding and implementing solutions to company's technology pain points, building productive teams, balancing risks with costs, and providing excellent service to the internal and external customers. .

Skills
  • Active Directory
  • AS400
  • BGP
  • Catalyst
  • Checkpoint Firewall
  • Cisco ACS
  • Cisco ASA
  • Cisco Call Manager
  • Cisco Contact Center
  • Cisco IOS
  • Cisco Prime
  • Cisco Routers
  • Cisco Switches
  • Cisco UCS
  • Cisco Wireless
  • Citrix
  • Datacenter Management
  • Datacenter Migration
  • DataDomain
  • DHCP
  • DNS
  • F5 Load Balancer
  • F5 Web Application Firewall
  • Strategic planning
  • Team player
  • Solarwinds Orion
  • Vmware
  • Vmware VDI
  • VPN
  • vSphere

 
  • Fortinet Firewalls
  • Group Policy
  • HIPAA
  • Hitachi SAN
  • IBM Blade Center
  • iManage
  • IPS / IDS
  • IVR
  • L3 Switches
  • Microsoft Direct Access
  • Microsoft Server NT-2012
  • Microsoft TMG
  • Microsoft UAG
  • MS Azure cloud
  • MS SQL DBA
  • Nessus Vulnerability Scanning
  • Netapp
  • Netscaler Load Balancer
  • Nexus Switches
  • NICE Call Recording
  • Nutanix
  • NX-OS
  • OSPF
  • PCI
  • RSA 2 Factor Authentication
  • SAN
  • Business process improvement
  • Change management
  • Requirements gathering
  • Risk mitigation and management
  • Results-oriented
  • Effective multi-tasker
Work History
Infrastructure Manager Jul 2013 - Current
Holland & Knight Legal Tampa, FL
  • Key Aspects: Responsible for the successful operation of the company's three datacenters.
  • Very much a "hands on" assisting whenever needed.
  • Manage a staff of ten to cover Active Directory/ Windows team, Networking Team, Server / Vmware team, SAN team and SQL DBAs.
  • Management of the daily operations of the infrastructure and datacenters to assure that critical business systems meet or exceed expectations; including architecture, engineering and project management Design, development and implementation of the company's IT disaster recovery plan including system backups and restoration using a variety of methods.
  • Provide strategy, direction and subject matter expertise for information management, network engineering, infrastructure design.
  • Act as a leader and mentor, including coaching, training, and career development for team.
  • Ability to create high level conceptual models that communicate in business language.
  • Negotiates contracts with vendors, and authorizes procurement.
  • Develop departmental budget requirements, reviews, and purchases Track department expenses to ensure budgets aren't exceeded Presents and explain information in a way that establishes rapport, persuades others and promotes understanding of technology.
  • Provides reporting and monitoring of capacity utilization across all infrastructure platforms to facilitate growth and refresh aligned to overall IT and Business Strategy.
  • Maintained and monitored the server room, the wireless network and other server infrastructure.
  • Translated technical specifications into detailed product requirements.
  • Coached and mentored staff members, including conducting performance reviews.
Director of Infrastructure Sep 2007 - Jul 2013
HealthPlan Services Tampa, FL
  • Major IT Projects Accomplished Responsible for implementing a 1000 seat Cisco Call Manager VOIP telephone system along with Cisco Contact Center for 300 call center agents and 100 remote workers.
  • Replaced the company's aging datacenter infrastructure with Nexus products and 10Gbs backbone.
  • Managed the upgrade and reconfiguration of the Checkpoint HA firewall cluster.
  • Designed and implemented a PCI Zone for the company's credit card data systems.
  • IT Infrastructure project management of the acquisition of a three-site / 200 employee company which included complex cutover plans due to many client / server applications that needed to be lifted and moved without interruption.
  • Areas of Responsibility
Network Engineer Mar 2005 - Sep 2007
PCM Networking Tampa, FL
  • Provided network (Cisco devices) and system consulting (Microsoft servers) services for variety of customers such as the City of Sarasota, Town of Longboat key, City of Palmetto, and Century Bank, to name a few.
  • Worked on a daily basis with Cisco routers and Microsoft NT / 2000 / 2003 servers, Windows XP, Sonicwall, Citrix, Terminal Server, and all Microsoft applications.
  • Performed server and Exchange migrations.
  • Created effective group policies to meet customer's objectives.
  • Designed and implemented complete solutions including servers, workstations and routers to satisfy the customer's business goals.
  • Configured Cisco routers for policy routing using route maps, crypto maps for vpn clients that authenticate against a radius server, EIGRP routing protocol, RIP, MLPPP to bond T1s and VLAN routing.
  • Configured PIX and Router ACLs for security access.
  • Configured Cisco Catalyst switches for VLANs, ACLs and VLAN Trunking.
  • Configured Cisco Routers for Frame Relay.
  • Configured Cisco TACACS+ server and the Cisco 3000 VPN Concentrator.
  • Configured Cisco ASA devices.
  • Setup QOS on Cisco routers to support VOIP data.
  • Configured DNS, DHCP, LDAP, Active Directory, Group Policy for windows servers.
  • Configured routers for network address translation, and port address translation.
  • Troubleshot Cisco routers and Pix devices often by using network sniffers, bandwidth monitors, and syslog messages.
  • Upgraded IOS on Cisco routers and PIX.
  • Setup WebVpn on Cisco 3000 concentrator.
Network Manager May 2002 - Mar 2005
Flanders~Precisionaire, Inc St. Petersburg, FL
  • Responsible for workstations computers, servers, AS400, 15 remote sites, Frame Relay, VPN remote clients and offices, running under Windows XP/ 2000 / NT / 9x and a Linux email server.
  • Maintained a Frame Relay network.
  • Troubleshot network issues and bandwidth issues.
  • Responded and troubleshot all network and server related issues.
  • Maintain Exchange Server, Ceridian, Microsoft SQL Server, Proxy 2.0 Server, Terminal Server, Web Server, ISA 2000.
  • Responsible for three IBM AS400 maintenance, networking & hardware issues.
  • Upgraded technologies for the company migrating them from NT / Exchange 5.5 to Microsoft 2000 / Exchange 2000.
  • Created and maintained the company's websites including building a custom web interface for the company's IBM AS400 system using SQL.
  • Provided training and support to all employees.
Web Site Developer & Manager / Property Manager Jan 2000 - Jan 2002
ResNet Inc Park City, UT
  • Developed and implemented an Olympic Home Rental website.
  • Used FrontPage 2000, MS Access, ASP programming.
  • Negotiated contracts with homeowners, photographed their homes, built their web pages and managed the website.
  • Website generated over $500,000 of revenue for the company during the Olympics.
Microsoft Windows 2000 Professional Technical Support Aug 2001 - May 2002
Microsoft Corp. / Convergys Salt Lake City, UT
  • Microsoft Windows 2000 Professional Technical Support Provided technical support for Windows 2000 to corporate clients Educated by Microsoft on supporting / troubleshooting Windows 2000 Consistently achieved "Excellent" Customer Survey scores.
Professional Real Estate Agent Jan 1999 - Jan 2002
ALL PRO Real Estate Park City, UT
Hotel General Manager Jan 1997 - Jan 1999
Shadow Ridge Resort Park City, UT
Hotel Manager Jan 1996 - Jan 1997
Island Hotels Gizo, Solomon Islands
Assistant Hotel Manager Jan 1995 - Jan 1996
Coconuts Beach Resort Apia, Samoa
Scuba Diving Instructor Jan 1993 - Jan 1994
Neco Marine Republic of Palau

Scuba Diving Instructor Jan 1990 - Jan 1992
Honolulu Scuba Company Honolulu, HI
Apple Macintosh Computer Consultant Jan 1988 - Jan 1990
Computer Professionals Group Los Angeles, CA
Business Manager Jan 1988 - Jan 1990
Jean Claude Jitrois Beverly Hills, CA
Account Manager / Apple Macintosh Computer Sales Jan 1987 - Jan 1988
Sun Computers Los Angeles, CA
Technical Support Apple Macintosh / Desktop Publishing Center Manager / Sales Jan 1985 - Jan 1987
Rays Computer Center Clearwater, FL
Education
MBA: Data Security 2011
Saint Leo University Tampa, FL
Focus on Data Security
Bachelor of Science: IT Management 2006
St. Petersburg College St. Petersburg, FL
IT Management
Associate of Science: Computer Networking 2003
ITT Technical Institute Tampa, FL
Computer Networking
Certifications

Cisco Certified Security Professional – CCSP – (CCNP-Security)

Cisco Certified Design Associate - CCDA

Citrix Certified Administrator - CCA               

Cisco Certified Network Associate – Data Center -  CCNA - Data Center

Cisco Certified Network Associate – Routing and Switching – CCNA – Route Switch

Microsoft Certified System Engineer - MCSE 

Microsoft Certified Database Administrator - MCDBA                      

Microsoft Certified Professional W2K-MCP   

A+ Certified Computer Technician                   

ITIL Foundations Version 2011          

Currently studying for PMP certification.    

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Resume Overview

Companies Worked For:

  • Holland & Knight Legal
  • HealthPlan Services
  • PCM Networking
  • Flanders~Precisionaire, Inc
  • ResNet Inc
  • Microsoft Corp. / Convergys
  • ALL PRO Real Estate
  • Shadow Ridge Resort
  • Island Hotels
  • Coconuts Beach Resort
  • Neco Marine
  • Honolulu Scuba Company
  • Computer Professionals Group
  • Jean Claude Jitrois
  • Sun Computers
  • Rays Computer Center

School Attended

  • Saint Leo University
  • St. Petersburg College
  • ITT Technical Institute

Job Titles Held:

  • Infrastructure Manager
  • Director of Infrastructure
  • Network Engineer
  • Network Manager
  • Web Site Developer & Manager / Property Manager
  • Microsoft Windows 2000 Professional Technical Support
  • Professional Real Estate Agent
  • Hotel General Manager
  • Hotel Manager
  • Assistant Hotel Manager
  • Scuba Diving Instructor
  • Apple Macintosh Computer Consultant
  • Business Manager
  • Account Manager / Apple Macintosh Computer Sales
  • Technical Support Apple Macintosh / Desktop Publishing Center Manager / Sales

Degrees

  • MBA : Data Security 2011
    Bachelor of Science : IT Management 2006
    Associate of Science : Computer Networking 2003

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