Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Highly dependable Infrastructure Engineer successful at troubleshooting. Supportive and enthusiastic team player. Results-oriented, comfortable switching between architecture, design and implementation. Experience in ITIL.

In non-work related life I'm an enthusiastic golfer.

  • Database servers
  • Proficiency in TCP/IP protocols
  • Oracle (SQLPLUS)
  • MS servers
  • Data center experience

I have been successful on my career, despite the lack of education so far. My supervisor at my first technical job once said that I was the best hire of her career.

When I graduate with my degree I know I will be even more successful.

02/2008 to 02/2013 Infrastructure Engineer Wells Fargo | Reno, NV,


•Monitoring (2300 servers + applications) with BMC software (BEM, Impact eXplorer, Patrol Central, BMC Portal, BMC TMArt E2E, SCOM)

•Customer service including ticketing and Control-M systems

•Operating and administration Windows Servers up to Windows 2008 R2 (Including Microsoft Exchange, SharePoint, AD, SCOM), UNIX, HP-UX, AIX, Solaris, FlexFrame (Linux) and Linux Operating systems

•Database monitoring and administrating for Oracle, MS-SQL

•Monitoring and handling different type of SAP systems (ERP,BI,XI,CRM,ECC,SCM)

•Datacenter services and onsite administrate needs

•Virtualizing administrating including VMware, Citrix (Zen Desktop and other Citrix products)

11/2007 to 02/2008 Services Engineer Britecore | Lafayette, IN,

Services engineer supporting domestic and international customers on Ericcson cell network operating systems.

05/2002 to 10/2007 NOC monitoring engineer Elisa Oyj | City, STATE,

Multiple positions over the period of employment.

  • Technical customer support
  • System specialist (Mobile support)
  • Service/product specialist
  • NOC monitoring engineer (latest position)
Expected in 2014 Associate of Science | Computer Engineering Technology North West Florida State College, Niceville, FL GPA:

Currently 3.36 GPA with 10 credit hours left for spring 2014 semester. After graduation I will continue taking courses for certifications, Microsoft and Cisco. I have completed 2 out of 4 courses for my CCNA certification. Since the Cisco courses are not offered frequently I'm unable to get certified before graduation.

Expected in 1996 High School Diploma | High school Kauniaisten lukio, Kauniainen, GPA:

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School Attended

  • North West Florida State College
  • Kauniaisten lukio

Job Titles Held:

  • Infrastructure Engineer
  • Services Engineer
  • NOC monitoring engineer


  • Associate of Science
  • High School Diploma

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