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Infrastructure Coordinator Resume Example

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INFRASTRUCTURE COORDINATOR
Professional Summary
Innovative, results oriented project manager / senior manager with over fifteen years of IT experience and a passion for building relationships and exceeding client and management expectations. Proven success in the areas of project management, Windows 7 migrations, EHR Cerner Healthcare Implementations, Dragon Naturally Speaking Implementation, New software or product implementations and IT consulting. Strong skills in team building, communication and presentation, as well as inter-department,  executive client relations and account management.

Subject Matter expertise includes:
  • Cerner Implementations
  • Project Management Methodologies
  • Healthcare, Small Business and Retail
  • Strategy and Planning
  • Large System Implementations
  • Customer Relationship Management
  • Dragon Implementation
  • Microsoft SCCM Implementation
Work History
08/2013 to 09/2014
Infrastructure Coordinator Community Health Systems / Apex Systems Inc – Nashville, TN

  • Managed Cerner Implementation for 400 bed facility. Met extremely challenging deadlines by creating tasks, goals and new work flow process for the team to meet project deliverable 2 weeks prior to 60 day deadline.  
  • Successfully assessed multiple facilities and kept 30% under budget for all equipment purchases 
  • Implemented equipment inventory tracking 
  • Spearheaded 2 other Cerner Implementations of 300 and 200 bed facilities, resulting in the fewest amount of trouble tickets in the companies history.Supervised the work of 12 team members, offering constructive feedback on their work performance.
  • Managed Windows 7 conversion of over 1000 PC's and Laptops by using SCCM 2012.
02/2013 to 08/2013
Infrastructure Engineer Community Health Systems / Apex System Inc – Nashville, TN
  • Lead technical contact for multiple facilities throughout the CHS enterprise for Cerner and HMS conversions.
  • Designed lessons learned documentation allowing for 12% decrease in deployment time and more successful future conversions.
07/2012 to 10/2012
Infrastructure Engineer Kindred Healthcare / Skybridge Resources – Louisville, KY
  • Supported hospital sites in 46 states managing various projects from new acquisitions to obsolete technology replacements.
  • 100% travel was required.
  • Organized all aspects of implementations including timelines, installations, and budges necessary to complete the project.
  • Built relationships and coordinated with the site ED's and CEO's.
09/2011 to 07/2012
Regional Technical Project Specialist Tolt Service Group – Louisville, KY
  • Supported and maintained servers and POS equipment for multiple retail store chains.
  • Built strong relationships with managers and store owners to ensure defined projects were completed in a timely manner and equipment was installed and running properly.
06/2010 to 09/2011
Support Help Desk, Network and Server Administrator Argo Networks – Louisville, KY
  • Maintained and supported 50+ windows and MYSQL servers.
  • Managed backups and production services.
  • Provided end user support for a variety of customers.
  • Maintained and developed VPN connections across WAN's.
  • Managed multiple projects at the same time and delivered fast customer response times.
06/2009 to 06/2010
Healthcare Technology Support Technician Ascension Health / Computer Science Corporation – Evansville, IN
  • Serviced and supported over 30 different hospital sites for Ascension Health.
  • Worked with end users to troubleshoot issues with software and hardware.
  • Monitored Mainframe servers and applications on a regular basis.
  • Skilled in Meditech, Cerner E-care, HBO, Invision, and Horizon apps that were utilized across all of the hospitals.
  • AS400 support
09/2004 to 05/2009
Dell Warranty Technician Qualxserv – Evansville, IN
  • Contracted to work with Qualxserv to do Next Business Days service calls.
  • Maintained Dell DCSE certification.
  • Repaired Break/Fix issues with Laptop, Desktop and Servers daily.
  • Managed a large base of customers with a variety of needs that needed quick resolution to issues.
09/2003 to 08/2004
On site PC Repair Technician On-site Computer Solutions – Evansville, IN
  • Repaired PC Hardware including: motherboards, hard drives, memory, and power supplies.
  • Diagnosed Software problems including: Removal of spy ware and viruses, Reinstallation of the OS, installation and managing antivirus programs.
Skills
A+ Certification, acquisitions, Active Directory, Go-Live, AD, antivirus, AS400, automation, Backup, Broadcasting, budget, Cisco, Citrix, hardware, conversion, Crystal Reports, Database Management, Database, Dell, Desktops, documentation, Editor, fast, FreeBSD, hard drives, Imaging, inventory, IP, Laptops, Linux, Mainframe, managing, Meditech, memory, Access, Exchange, MS Office, Windows 7, Windows, Windows 2000, motherboards, MYSQL, enterprise, Networking, Networks, newspaper, Next, Novell, OS, PC's, PC Hardware, POS, power supplies, Printers, quick, Radio, Reporter, retail, Routers, Scanners, Servers, SQL, Switches, user support, Phone, troubleshoot, Vista, VOIP, VPN, WAN, work flow
Education
2002
Bachelors: Computer Information Systems
 Western Kentucky University - Bowling Green, KY

2001
Cisco Networking Certification Course: Computer Networking
 Kentucky Advanced Technical Institute - Bowling Green, KY
 Computer Information Systems / Computer Networking
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Resume Overview

Companies Worked For:

  • Community Health Systems / Apex Systems Inc
  • Community Health Systems / Apex System Inc
  • Kindred Healthcare / Skybridge Resources
  • Tolt Service Group
  • Argo Networks
  • Ascension Health / Computer Science Corporation
  • Qualxserv
  • On-site Computer Solutions

School Attended

  • Western Kentucky University
  • Kentucky Advanced Technical Institute

Job Titles Held:

  • Infrastructure Coordinator
  • Infrastructure Engineer
  • Regional Technical Project Specialist
  • Support Help Desk, Network and Server Administrator
  • Healthcare Technology Support Technician
  • Dell Warranty Technician
  • On site PC Repair Technician

Degrees

  • Bachelors : Computer Information Systems
    Cisco Networking Certification Course : Computer Networking

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