information services lead resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Sr. Analytical Applications Analyst adept at resolving complex applications issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Adapt to rapidly changing priorities and embraces new applications with a desire to learn and teach others.

  • Healthcare IT experience
  • Cerner Provisioning
  • MS Office proficiency
  • Vendor management experience
  • strong communication and follow-up skills and escalation process
  • Project management experience
  • Access request experience
  • Very strong customer service orientation
  • Excellent written and verbal communication
  • Relationship management
  • Experience in a team-oriented, collaborative environment
  • Able to effectively prioritize and execute tasks in a high pressured environment
  • Familiar with HL7 interface messaging

Led change management initiatives to support client knowledge in implementation of new software. Effectively trained and supported Security Access Request system reducing access request provisioning times and optimizing employee productivity. Developed relationship with clients to learn new applications, developing a mindset to accept change and training. Collaborated with all IT departments and Vendors to resolve application interruptions.

Information Services Lead, 02/2021 - 03/2023
NTT DATA Services City, STATE,

IT Field Service Lead for all Carondelet hospital locations over the months, working closely with Stakeholders to identify issues and find resolution. Worked with Field Service support teams to Prioritize and resolve all IT issues quickly. Worked with local IT, Vendors, Network engineers, Telcom, Server Team, and Data center to address issues and achieve restoration of any service interruptions.

Field Service Coordinator/Project Manager, Client Services, 05/2021 - 02/2022
NTT DATA Services City, STATE,
  • Maintained client relationships by partnering with internal teams to understand client goals and objectives.
  • Developed relationships with stakeholders to maximize performance resulting in customer satisfaction.
  • Assessed monthly reports to review client activity and identify opportunities.
  • Facilitated learning opportunities to advance team's customer service and technical skills.
  • Interfaced with third-party companies to resolve concerns and request additional data.
  • Attended workshops, meetings and site visits to gather customer requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Communicated with key stakeholders to determine project requirements and objectives.
  • Conferred with project personnel to identify and resolve problems.
  • Assigned work and monitored performance of project personnel.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Trained staff and users to work with computer systems and programs.
  • Collaborated with process stakeholders to identify and prioritize automation opportunities.
  • Recommended improvements to facilitate team and project workflow.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Coordinated system installations, testing and code corrections.
Sr. Applications/ Security Analyst, 04/2016 - 05/2021
NTT DATA Formerly Dell Services City, STATE,
  • Trained staff and users to work with computer systems and programs
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Managed Student /Education Access requests and Provisioning for over 400 students each year.
  • Worked with Application Provisioning as well as Active Directory and Provisioning Network folder access.
Sr Applications Analyst, 04/2006 - 04/2016
NTT DATA Formerly Dell Services City, STATE,
  • Maintained and strengthened [Type] electronic health record system to meet changing needs.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Assisted staff and users with computer malfunctions and program problems.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Sr. Provisioning Analyst over all Carondelet Hospitals.
  • Worked closely with Medical Staff/ Credentialing Department for Provider onboarding.
Associate of Arts: Business , Expected in
Pima Community College - Tucson, AZ
Status -

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Resume Overview

School Attended

  • Pima Community College

Job Titles Held:

  • Information Services Lead
  • Field Service Coordinator/Project Manager, Client Services
  • Sr. Applications/ Security Analyst
  • Sr Applications Analyst


  • Associate of Arts

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