Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Knowledgeable IT security professional with 20+ years of experience designing and implementing security solutions in high-availability environments. Skilled in IAM and THREAT AND RESPONSE and adept at delivering strong risk management practices.

  • Tenable Nessus
  • Encryption
  • Managing security breaches
  • Monitoring computer viruses
  • Problem resolution
  • Risk mitigation
  • Organization
  • Team building
  • Websense Data Loss Prevention
Information Security Specialist, 03/2017 - Current
Department Of Defense Hickam Air Force Base, HI,
  • Monitored systems for indications of threats, security breaches or intrusions.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Implemented software tools to assist in threat detection, prevention and analysis.
  • Directed vulnerability assessments or analysis of information security systems.
  • Provided technical support related to security product installation and use.
  • Conducted penetration tests to uncover security system weaknesses.
  • Safeguarded data through installation of firewalls and data encryption programs.
  • Evaluated performance indicators to assess security control quality.
  • Directed risk assessment operations and system test execution.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Protected secure data files and regulated access.
  • Made recommendations to improve security procedures and systems.
  • Managed [Software] information system accounts, facilitating transfer of data to users.
  • Researched and designed advanced computer forensic tools.
  • Partnered with legal staff, [Job title]'s office and other law enforcement agencies to optimize favorable outcomes.
  • Updated network systems to support confidential company operations and eliminate hacking.
  • Successfully processed hundreds of cyber tips, receiving information and initiating investigation for speedy resolution.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Audited networks and security systems to identify vulnerabilities.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Designed, implemented and maintained security systems and controls.
  • Updated virus protection systems based on computer virus reports.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Technical Support Specialist III, 05/2015 - 03/2017
F5, Inc Cincinnati, OH,
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Documented and updated case notes for each customer and work order.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Updated and processed programming changes, equipment upgrades and customer and billing information.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
  • Observed system functioning and entered commands to test different areas of operations.
  • Consulted with clients on installed machine security applications and devices to recommend further safety measurements.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Network Technician, 03/2011 - 06/2014
Horizon Connects Indianapolis, IN,
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Troubleshot problems related to [Type] network infrastructure and performance.
  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Verified proper working order of hardware and peripherals.
  • Established and maintained network systems using networking principles.
  • Collaborated with [Job title] to support and maintain network components, monitor system traffic and manage connectivity services.
  • Maintained software implementations to meet regulatory and organizational guidelines.
  • Reviewed specifications and installation diagrams to establish interfaces and integrations.
  • Configured [Type] series routers for [Type] networks and internet access.
  • Designed and updated firewalls, networks, infrastructures and network scanning.
  • Oversaw network administration, system access and vulnerability assessment to protect secured data.
  • Configured and managed [Type] routers, [Type] security appliances and [Type] switches.
  • Inspected temperature sensors visually to maintain health of servers and network devices.
  • Researched and administered system patch updates to maintain security and performance thresholds.
  • Managed [Number] desktops in Windows domain with several servers for multiple applications and deployed firewalls to connect and protect users.
  • Improved vendor network troubleshooting by coding system throughout company using different colors for each purpose.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and repaired network cables, including fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Configured hardware devices and software settings to optimize network performance.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Received and prioritized support requests to maximize resource utilization.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Created and updated technical documentation for network installations and changes to existing installations.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Education and Training
Bachelor of Science: Computer Science, Expected in 10/1991
English :
Full Professional:
Negotiated :
  • Recommended new security software to management to improve ONBOARDING of employees.
  • Trained management teams on best practices for reducing the risk of security attacks.
  • Educated end users on relevant cybersecurity protocol to minimize security breaches.
  • Compiled daily database reports to identify possible vulnerabilities and implement corrective actions.
  • Investigated security breaches and implemented solutions to minimize risk of recurrence.
  • Revised security manuals to mitigate security threats.
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company $$$$ annually.
  • Created highly effective new Program that significantly impacted efficiency and improved operations.
  • Designed, implemented and maintained security procedures to achieve Result.
Websites, Portfolios, Profiles
  • Certified Imprivata OneSign Engineer, Imprivata - 2017
  • Certified MECPA-ManageEngine Certified Product Associate, ManageEngine - June 5, 2019
  • Cybersecurity & Hybrid Identity Management Seminar - Manage Engine - June 5 2019
  • Security Center: Secuirty and Analysis - Tenable - April 2019
  • Unified IP System Management Essentials - ASPECT - MAR 2012

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  • Technical Support Specialist III
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