Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Operations Manager with experience in successfully coordinating the activities of two business units concerned with servicing and making customers happy. Comfortable with working with people of all levels and having an excellent approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.Now looking for a new and challenging managerial position in a broader scope, one which will make best use of my existing skills and experience and also further my personal and professional development.

  • Strategic planning
  • Procedure development
  • Analytical
  • Cost reduction and containment
  • Multi-site operations
  • Process improvement strategies
  • Relationship building
  • Systems implementation
  • Productivity improvement specialist
  • Results-oriented
  • Operations management
  • Client-focused
  • Quick learner
  • File/records maintenance
  • Reports generation and analysis
  • Client relationship
  • Dedicated
  • Troubleshooting and problem solving
  • Streamlined Kansas City operations, resulting in $350,000 reduction in annual operating cost through waste elimination. Optimized Dallas DPS operation through route consolidation and renegotiating price service providers.
  • Was an active member of the DPS Scan & Track project that developed the features and functionality of the DPS scanner. Supported multiple sites in the testing and implementation of the device.
  • Created a quality control (QC) department within own operation to prevent security breaches, an initiative being utilized across the DPS operations to date.
01/2009 to Current
Information Center Manager Middlesex Savings Bank Wayland, MA,
Driving operational improvements, maximizing the value of the asset base while ensuring tight control on operational costs. Responsible for the monitoring and continually improving standards of performance and quality within the operation.
* Managing a team of 7 employees at two facilities
* Implement management policies, goals, objectives, and procedures
* Creating, managing and analyzing performance data and other information
* Encouraging, identifying and developing best practices strategy
* Ensuring compliance to all Environmental Health & Safety goals & objectives
* Identifying ways to better optimized operation to improve productivity
* Working closely with the Operation Director, Financial Manager, & HR department
07/2008 to 01/2009
Information Center Supervisor The Mentor Network Merrillville, IN,
I was responsible for the day-to-day operations of my business unit. Reported and assisted the Operations Director by providing leadership to employees. Supported and fostered customer relations, work order administration, and helped implement company's initiatives and the achievement of business objectives.
* Supervised and assigned work to employees
* Interacted with the Operations Director, Customer CARE, Account Managers, and other Recall personnel
* Periodically evaluated processes to ensure resources were properly utilized
* Coached and mentored my direct reports.
*Ensured all work orders were closed on daily basis
* Reviewed and discussed financial performance of my business units with the management team
02/2007 to 07/2008
Team Lead University Of Utah Layton, UT,
Guided a group of employees on day-to-day order processing and delivery. Developed and delegated responsibilities to team member. Worked closely with the supervisor to identify area of waste and how the operation can be improved for optimum productivity.
05/2005 to 02/2007
Information Center Specialist Recall City, STATE,
Joined Recall as a temp but was immediately hired full-time based on performance as an ICS with the sole responsibility to manage customer assets and ensure customer orders were promptly and accurately processed.
Expected in 2015
Bachelor of Arts: Business Administration
Ashford University - San Diego, CA

GPA: 3.96

Anticipated Graduation Date: December 2015
Expected in 2008
54 College Credit Hours:
Dallas County Community College - Dallas, TX

GPA: 3.59

Expected in 2001
Bachelors of Engineering: Mechanical Engineering
Kwara State Institute of Technology - Ilorin, Kwara

GPA: 3.48

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School Attended

  • Ashford University
  • Dallas County Community College
  • Kwara State Institute of Technology

Job Titles Held:

  • Information Center Manager
  • Information Center Supervisor
  • Team Lead
  • Information Center Specialist


  • Bachelor of Arts
  • 54 College Credit Hours
  • Bachelors of Engineering

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