Results-driven and highly qualified professional with over 11 years of experience and success in Leadership, Customer Experience, Administrative Management, Sales, Marketing and New Business Development. Adept at educating clients on company services, motivating and developing team members, acquiring new accounts, expanding the client base, and generating higher levels of revenue for my Company. Currently seeking a position in which will effectively utilize all acquired skills, abilities, and areas of expertise.
Marketing/Advertising Creative Thinking
Ethics & Integrity
Inflight Supervisor 12/2016
to Current Spirit Airlines – Las Vegas,
Supervise, motivate, and coach 1000+ Flight Attendants to ensure individual growth and performance.
Actively and consistently enforce Federal Aviation Regulations as well as Company policies and procedures.
Collaborate with other departments to ensure the highest level of safety, efficiency, and overall success of the Company.
Flight Attendant 06/2015
to 12/2016 Spirit Airlines – Atlantic City,
Responsible for providing an excellence in customer service and an enjoyable experience on board any one of Spirit's 100 aircrafts.
Responsibilities also included ensuring the safety of customers in compliance with all Federal Aviation Regulations and Spirit Airlines policies and procedures, and to effectively market and sell onboard products such as snacks and beverages.
Spirit Airlines Flight Attendants provide leadership, direction, and assistance to fellow Spirit Team Members and Customers as needed.
to 06/2015 Hair Addict Salon, LLC – Toms River
Responsible for managing the staff, staffing schedules, all bookkeeping including accounts receivable, inventory of all products, and productivity of company's profitability.
My focus was on the salon's guest experience to ensure 100% satisfaction with the services provided.
Experience Specialist Team Lead 10/2012
to 01/2014 Verizon Wireless – Brick,
Delivered the ultimate Verizon Wireless customer experience in our retail stores by creating a welcoming and exciting store environment. Introduced customers to the store, direct customer traffic and promote store exploration.
Ensured customers needs are met in a timely manner and completely resolved customer issues. Delivered the ultimate one-on-one coaching experience to customers by demonstrating product and accessory functionality.
Facilitated wireless workshops with groups of customers in order to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories.
Contributed to the overall health and performance of the retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed.
District Marketing Manager 10/2011
to 10/2012 Verizon Wireless – Toms River,
Managed event requests, evaluation and research to identify opportunities for community investment and involvement that matches Verizon's Marketing goals and budgets.
Coordinated corporate employee events such as Regional Kick Offs, Grand Openings, Sales Rallies, and Regional Picnics.
Solutions Specialist 06/2010
to 10/2011 Verizon Wireless – Princeton,
Responsibilities included driving in-store sales with enthusiasm about the latest innovative technology and top-notch customer service.
Listened to the customer and found just the right solution for technology needs. Demonstrated world-class technology to customers every day and impacted the way they live, work, and play. Excited customers about new solutions and proposed the best options and features along with the benefit.
Helped them choose what to buy and closed the sale. Most importantly, built customer relationships to earn their trust and long term loyalty.
Sales Leader / Photographer / Marketing Advocate08/2006
to 06/2010 The Picture People – Toms River,
Responsible for driving revenue, such as, selling photographer's photographs to the customers.
Also responsible for selling memberships, and high priced merchandise. Generated creative ideas and assisted with special events to drive sales and bookings required by needs of the business.
Critiqued, trained, and developed photographers to become more familiar and advanced in their photography roles.