LiveCareer-Resume

industrial seamstress resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Conscientious customer service care representative with over 20 years of experience solving problems creatively in everyday real life experiances and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Skills
  • Sales expertise
  • Complaint resolution
  • Order Fulfillment
  • Money handling abilities
  • Stocking and replenishing
  • Route dispatch
  • POS systems expert
  • Strategic sales knowledge
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • Customer Complaint Resolution
  • Product Knowledge
  • Billing Inquiries
  • Invoice Processing
Work History
11/2020 to Current Industrial Seamstress Kane's Furniture | Clearwater, FL,
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Liaised and followed-up regularly with management on completion of alterations to communicate, model and enforce company policies, core values and goals.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
07/2019 to 03/2020 Customer Service Representative Kane's Furniture | Fort Myers, FL,
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote beauty products and capitalized on upsell opportunities.
  • Entered customer interaction details in Shopify business commerce and Square Up Business Systems to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Engaged clients in person and over phone to answer questions and address complaints.
11/2015 to 06/2018 Customer Service Representative Lineage Logistics | Rochester, NY,
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote beauty supplies and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
06/2007 to 06/2018 Owner/Operator The Queens Beautique | City, STATE,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Expected in 09/2011 to to Associate of Arts | Merchandising And Buying Operations Bauder College, Atlanta, GA GPA:
Expected in to to Associate of Arts | Business Administration Forsyth Technical Community College, Winston-salem, NC GPA:
Expected in to to Associate of Arts | Tricology Carolina Beauty College , NC, GPA:

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Resume Overview

School Attended

  • Bauder College
  • Forsyth Technical Community College
  • Carolina Beauty College

Job Titles Held:

  • Industrial Seamstress
  • Customer Service Representative
  • Customer Service Representative
  • Owner/Operator

Degrees

  • Associate of Arts
  • Associate of Arts
  • Associate of Arts

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