industrial engineer intern resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
LinkedIn
www.linkedin.com/in/Jessica-Claire-a5a10615a
Professional Summary
Industrial Engineer with extensive experience in process improvement, equipment design, and waste reduction. Strategic thinker and problem solver with a strong analytical background.
Skills
Design Standard Development, Disposition Procedures Implementation
Systems Analysis, Fabrication and Assembly Sequencing
MATLab, Excel, C Programming, AutoCAD
Fluent in Mac/Windows, Information/Database Systems
Quantitative Methods, Data Warehousing
Advanced Data Mining, Business Intelligence (BI)
Data Structures, Regression Analysis
Communicative & Leadership
QC, SIPOC, VSM, PMAPs, HITL in M-RAM
Lean Manufacturing & Continuous Improvement
Manufacturing, 5S, Six Sigma, Kaizen and Time Study
Work History
08/2021 to CurrentIndustrial Engineer InternBombardier | Dallas, TX,
Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
Reviewed and updated standard operating procedures covering operations.
Designed improvements to equipment to optimize worker productivity.
Coordinated selection of manufacturing methods, fabrication and operation of product designs.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Performed time studies to determine how to enhance the product on a daily basis.
Reported regularly to managers on project budget, progress and technical problems.
Supported planning, communications, scheduling, and attending Kaizen events.
09/2019 to 08/2021Service RepresentativeGallagher Bassett Nz Ltd | Alice, TX,
Resolved concerns with products or services to help with retention and drive sales.
Maintained productivity and quality standards at all times.
Described product highlights and benefits to help guide Service purchasing decisions.
Scheduled appointment to resolve more complex issues.
Accepted payments and updated accounts with latest information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Trained new personnel regarding company operations, policies and services.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
07/2017 to 10/2019Supervisory Administrative SpecialistDepartment Of Veterans Affairs | San Bernardino, CA,
Monitored and directed incoming mail and prepared outgoing mail.
Addressed questions and managed communications with patients and insurance agents.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Monitored and analyzed system performance, such as network traffic, security and capacity.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded to customer requests for products, services and company information.
Prepared merchandise for sales floor by pricing or tagging.
Increased sales by offering advice on purchases and promoting additional products.
Education
Expected in 05/2020 to to Associate of Arts | Engineering (Pre-Engineering)Valencia College, Orlando, FL, GPA:
3.71 GPA
Dean's List 2017-2020
Expected in 12/2022 to to Bachelor of Science | Industrial EngineeringUniversity of Central Florida, Orlando, FLGPA:
GPA: 3.67
Professional development completed in Industrial Engineering
Dean's List 2020-2022
Member of Second Chance Wildlife Sanctuary
Relevant Coursework
Facility plan and work design, Empirical methods, Quality Engineering, Deterministic Methods for OR, Decisions Support System, Systems Simulation, Human Engineering, Engineering Economic Analysis/Cost Engineering, Programming with C, Engineering (Statics, Dynamic), Thermodynamics, Matrix and Linear Algebra, Probability/Statistics for Engineers, Calculus 1-3, Differential Equations, etc.
Affiliations
Executive Officer of UCF American Society for Quality the Global Voice of Quality.
Vice President of UCF American Society for Quality the Global Voice of Quality
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