Skilled Customer Support Associate committed to addressing customer concerns with speed, accuracy and professionalism.
Dedicated Customer Support Associate motivated to maintain customer satisfaction.
Adapts to changes with in the company or immediate department.
Resourceful; consistently meets and exceeds productivity goals.
Highly effective at handling confidential information and currency.
Identifies system improvements with ease.
Recruit, manage and mentor a team of 17 Independent Consultants.
Monitor the activities of Personal Volume in sales of each team member.
Develop and implement training to maximize a strong product knowledge, customer satisfaction and individual/team sales.
Provide detailed weekly reports and updates within the company.
Resolve customer questions, issues and complaints.
Address negative customer feedback immediately.
Implement policies, procedures and process improvement initiatives to improve customer satisfaction.
Develop rapport with the customer base by handling difficult issues with professionalism.
Generate and distribute monthly reports to appropriate personnel.
Provide accurate and appropriate information in response to customer inquiries.
Address customer service inquiries in a timely and accurate fashion.
Collect customer feedback and made process changes to exceed customer satisfaction goals.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Communicated with customers regarding orders, comments, and complaints.
Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
Maintained contact with kitchen staff, management, serving staff, and customers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Assisted co-workers .
Companies Worked For:
Job Titles Held: