Visionary organizational leader, collaborator, enabler and problem solver in strategic and operational issues.
Executive Leader, MBA, CSM and CIPM with history of success in guiding global, cross-functional initiatives and innovative enterprise portfolios. Excels at identifying and assessing hurdles to organizational success and driving collaboration across operations to mitigate risks and threats. Demonstrated strength in creating road maps for fulfillment of the expressed Voice of the Customer (VOC) and in achieving planned value, return on investment and market space differentiation. Expert presenter, negotiator, and business person, able to forge solid relationships with partners and lead and inspire productive teams. Talented in balancing operational costs with business growth to achieve optimal performance.
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Facilitating partnerships for Capital One with Amazon, Walmart and Menards. Provide expertise to clients in leveraging their technology, guiding their infrastructure decisions, IT performance and overall strategies. Serve as technology partner and adviser to develop and implement AGILE strategies, and to collaboratively facilitate clients in defining priorities and initiatives Identify opportunities for improvements in customer satisfaction, profitable revenue growth and return on investment. Generate growth and shareholder value creation. Collaborate to identify business gaps, opportunities, market demand, near and mid-term strategies. Assist organizations to gain insight, identify emerging business trends and define strategic roadmaps that result in disruptive business models. Partner with clients to ensure monitoring and maintenance of IT performance and productivity, cybersecurity and comprehensive IT management to keep business processes functioning at peak efficiency.
Accomplished successful launch of business consultancy with primary focus on strategic data and technology guidance to clients in manufacturing, distribution, and hospitality industries. Senior consultant and advisor to cross-industry clients, including major international chains, providing expertise in entrepreneurial and organizational transformation efforts to achieve maximum performance and effectiveness. Guided entrepreneurial start-ups in hospitality space in effective client engagement and partnership development, greatly enhancing business growth. Introduced Agile into portfolio management best practices for large global hospitality chain,
ensuring continuous improvements and high-quality service. Managed project portfolio to provide fully vetted multi-lingual capabilities on hospitality websites.
Fostered technologies that fueled organization's growth from $72 MM to nearly $1 BB during tenure, with more than 74% of sales processed digitally.
01/2010 to 01/2012
VICE PRESIDENT, INFORMATION TECHNOLOGY
05/1997 to 01/2010
VICE PRESIDENT OF E-COMMERCE & SYSTEMS DEVELOPMENT
CSM (Certified Scrum Master) - Scrum Alliance
CIPM (Certified Information Privacy Manager) - International Association of Privacy Professionals, Valid
PMP Education completed as part of MBA Curriculum;
Member, International Association of Privacy Professionals
Member, Scrum Alliance
Member, Project Management Institute
Member , CIO Forum
Member, CIO Summit
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