Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Executive Leader, MBA, CSM and CIPM with history of success in guiding global, cross-functional initiatives and innovative enterprise portfolios. Excels at identifying and assessing hurdles to organizational success and driving collaboration across operations to mitigate risks and threats. Demonstrates strength in guiding Boards to create road maps that exceed targeted operational value and ROI. Creates unique market space differentiation. Expert presenter, negotiator, and servant leader, able to forge solid relationships with partners and lead and inspire productive teams. Skilled in balancing operational costs with business growth to achieve optimal performance.

  • Enterprise-wide Portfolio Management
  • Strategic Planning, Visioning, Leadership
  • Global Data Security, Privacy and Governance
  • Operational Assessment and Improvement
  • Market Disruption and Innovation
  • Revenue Generation
  • Financial Operations
  • Digital Solutions
  • Supply Chain Optimization
  • Warehousing, Transportation, Logistics
  • AGILE, SDLC, Jira, Jira Align
  • Corporate, Non-Profit & Private
  • Board and Executive Facilitation
  • Stakeholder Engagement
  • Team Development
  • Budgeting
12/2018 to Current
INDEPENDENT CONSULTANT Currently On Contract - Signature Consultants, LLC City, STATE,
  • Currently on contracted assignment with Capital One.
  • As Agile Delivery Lead, facilitated Agile aspects of partnerships with Amazon, Walmart ($!BB in credit card spend weekly) and Menards ($3BB annual credit card spend), enhancement of gift card offering to cardholders and data publication across eight teams over course of contract.
  • Act as servant leader and adviser to develop and implement AGILE strategies, and collaboratively facilitate client in defining priorities and initiatives.
  • Identify opportunities to improve development velocity, software product performance and quality.
  • Collaborate to identify business gaps and opportunities.
  • Provide administrative oversight to enterprise cybersecurity initiatives for Rewards Division.
  • Utilize Jira, Jira Align, Tableau tools
09/2013 to 11/2018
  • Successfully drive global vision and leadership of EO's technology and data strategy, innovation, digital solutions and products, infrastructure, architecture design, security, compliance, and data governance
  • Facilitate doubling of membership (7,200 to more than 13,000 entrepreneurial members) over 5 years though member-facing technologies that served more than 50 countries
  • Portfolio leader and value innovator for transformational initiatives, proactively managing enterprise-wide portfolios and developing company's first Operating Continuity Plan
  • Plan and implement highly effective API strategy, securely linking EO to its strategic partners, vendors, and local chapters across globe
  • Directed operational infrastructure assessment, effectively identifying potential impacts of EO's evolving business model on data architecture, and developing executable plans to bring greater value to EO's global member constituencies through CRM, Collaboration Software and Association Management Software
  • Outlined and installed Global Data Privacy Strategy including full GDPR Compliance, and instituted continuous vulnerability assessment and ongoing remediation
  • Meticulously analyzed market trends across entrepreneurial associations and other potential market disruptors across competitive landscape to successfully identify growth opportunities and value generators
  • Led operational/technology strategy alignment and technical innovation including delivery of iOS and Android mobile applications, embraced by nearly 70% of members globally in first 6 months following deployment
  • Navigated through numerous international restrictions including Great Firewall of China to effectively plan and direct implementation of public and EO member-facing digital deployments globally
06/2012 to 09/2013
  • Accomplished successful launch of business consultancy with primary focus on strategic data and technology guidance to clients in manufacturing, distribution, and hospitality industries.
  • Senior consultant and advisor to cross-industry clients, including major international chains, providing expertise in entrepreneurial and organizational transformation efforts to achieve maximum performance and effectiveness.
  • Guided entrepreneurial start-ups in hospitality space in effective client engagement and partnership development, greatly enhancing business growth. Introduced Agile into portfolio management best practices for large global hospitality chain,ensuring continuous improvements and high-quality service.
  • Managed project portfolio to provide fully vetted multi-lingual capabilities on hospitality websites.
05/1997 to 06/2012
VP, INFORMATION TECHNOLOGY (Various Executive Titles) American Hotel Register Company City, STATE,

Fostered technologies that fueled organization's growth from $72 MM to nearly $1 BB during tenure, with more than 74% of sales processed digitally.

01/2008 to 01/2012


  • Lead Enterprise-wide technology assessment of 125-year old distribution organization resulting in technology and organizational transformations
  • Drove definition of technology roadmap to achieve Corporate Board's desired growth and diversification
  • Lead vendor selection process for ERP (IPTOR), CRM, Logistics Management, Transportation Management and Freight Management software capabilities
  • Designed and directed Migration Process for ERP implementation and managed its execution with zero impact to business continuity, on-time and on-budget delivery
  • Transitioned IT from cost center to revenue center through internal cost reduction and formed profitable new technology consulting division for Hospitality Industry within American Hotel Register
  • Acquired and integrated Oracle Endeca Web commerce solution to AHR's ERP solution to deliver, analyze, and targets content to Hospitality customers to encourage clicks and drive exponential growth
  • Promoted in December, 2007 to VP from position of Director, IT and E-Commerce (Director position held May, 1997 - December 2007)
Expected in
Bachelor of Arts: Political Science
Northeastern Illinois University - Chicago, IL,
Expected in
MBA: Business Administration
Lake Forest Graduate School of Management - Lake Forest, IL,

CSM (Certified Scrum Master) - Scrum Alliance

CIPM (Certified Information Privacy Manager) - International Association of Privacy Professionals, Valid

PMP Education completed as part of MBA Curriculum


Member, International Association of Privacy Professionals

Member, Scrum Alliance

Member, Project Management Institute

Member , CIO Forum

Member, CIO Summit

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School Attended

  • Northeastern Illinois University
  • Lake Forest Graduate School of Management

Job Titles Held:

  • VP, INFORMATION TECHNOLOGY (Various Executive Titles)


  • Bachelor of Arts
  • MBA

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