Skilled Tax Accountant with the strong work ethic and sense of ownership needed to excel in a government-regulated environment.
Accommodating Accountant who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
Results-oriented Accountant skilled in regulatory reporting, accounting operations and tax accounting.
Highlights
Analytical reasoning
Financial statement analysis
Complex problem solving
Superior research skills
Effective time management
Strong organizational skills
General ledger accounting
Expert in customer relations
Flexible team player
Accomplishments
Accounting Reviews
Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
Experience
Income Tax Specialist December 2012 to CurrentMisty's Tax Matters － Bloomington, IL
Reconciled bank statements to clients' books and prepared financial statements from client documents.
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Prepared State and Federal Income taxes.
Verified that information in the computer system was up-to-date and accurate.
Processed confidential tax form information.
Temporary Customer Service September 2011 to December 2011State Farm Bank － Bloomington, IL
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Properly directed inbound calls in phone queues to improve call flow.
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Debt Collections August 2008 to February 2010AFNI － Bloomington, IL
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Verified that information in the computer system was up-to-date and accurate.
Identified and resolved system and account issues.
Education
Bachelor of Science : Business Accounting, 2010University of Phoenix － Phoenix, AZ, USA
3.4 GPA
National Scholars Honor Society Academic Achievement Award
Coursework in Business Law
Associate of Science : Accounting, 2008Western International － Phoenix, AZ, USA
