Award-winning, Sales Professional with track record of delivering outstanding sales performance by developing and nurturing strong relationships with internal/external customers and leadership team and by developing and delivering solution-generating strategies to customer challenges that drive success and increase revenues.
Effective Retail Sales Manager
Fortune 500 company sales background
Reliable and dependable Effective team player
Dedicated team player
Excellent time management
Basic clerical knowledge
07/2014 to Current
Inbound Sales ExecutiveComcast － Oak Brook, IL
Consistently delivered superior B2C sales results by engaging customers and nurturing relationships with new and existing customers, demonstrating customer service expertise through consistently meeting or exceeding leadership-established monthly goals.
Delivering high revenue and volume per quarter, consistently ranking in the top 5% of 4000 agents.
Maintained a stellar close rate of 85% + through commitment to superior account management and customer satisfaction.
Divisional, Center Quarterly and Monthly awards for superior sales performance.
Increased total completed sales revenue from $120K to $210K while at the position.
Served as a SME for new product launches and sales positioning strategies for the call center
Recommended and helped customers select merchandise based on their needs.
03/2007 to 07/2014
Assistant Store ManagerSears Holdings Corporation － Naperville, IL
Created strategies to develop and expand existing customer sales, which resulted in a 12% increase in monthly sales.
Review and comprehend monthly P&L Statements and Scorecard metrics.
Analyze sales trends through completion of Weekly Business Analysis.
Create weekly action plans after comprehensive assessment of sales data.
Exceeded company standards in Protection Agreements and Credit Applications.
Reinforced vigor of department team through training new affiliates.
09/2002 to 03/2007
Retail SupervisorBest Buy － Country Side, IL
Top 25 out of 830 stores recognized as top sales generator, increasing sales level by 70% in 2006 alone.
Received company Employee Performance Award after maintaining record sales achievement of 27% growth 9 months in a row.
Managed largest department in the store for over 3 years.
Assisted in managing sales team containing over 50 associates.
Resolved customer transaction related issues promptly and professionally.
Provided excellent customer service by surpassing standards.
Education and Training
Biblical StudiesSt. Thomas Christian CollegeBiblical Studies
Account management, Business Analysis, call center, interpersonal skills, hardware, credit, customer satisfaction, excellent customer service, customer service, inventory control, leadership, managing, positioning, sales, employee development
Activities and Honors
Winner of the " Comcast Xfinity Elite Employee of the Quarter/Year" Award for 2 Consecutive years