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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Highly developed researcher and organised and independent worker committed ot getting the job done. Deeply committed unionist and member of the labour movement with strong political beliefs I bring to the table a demonstrated ability in industry and union research as well as union member communications.

Skills
  • Leadership Skills
  • High Personal Motivation
  • Well Developed Union Relationships
  • Industry Research Skills
  • Proficient in Microsoft Suite
  • Strategic thinker
  • Excellent interpersonal skills
  • Campaign implementation
  • Strategic planning
  • Appointment scheduling
  • Highly Developed Research Skills
  • Inter-Union Communication Skills
  • Union developed reports
  • Organized
  • Proficient in Adobe Suite
  • Inbound phone calls
  • Writing communications
  • Interpersonal Communications
  • Personal accountability
  • Efficient under pressure
Education
University of Newcastle Callaghan, NSW Expected in Bachelor Business : Political Policy & Economics - GPA :
University of Technology Sydney Ultimo, NSW Expected in Juris Doctor : - GPA :
Work History
Australian Manufacturing Workers Union - Inbound Officer
City, STATE, 09/2018 - Current
  • First contact point for union calling for assistance with industrial matters
  • Assessed member issues to identify service needs and resolve issues
    Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Recorded actions taken, issues resolved and member information to effectively manage members issues and provide quality reporting across various teams
  • Developed highly empathetic member relationships and earned reputation for exceeding service standard goals
  • Liaised with members, organisers and industrial team to better understand member needs and recommend appropriate solution
  • Liaised with organisers, industrial officers and state branch teams to develop solutions and accomplish shared objectives
  • Promptly responded to inquiries and requests from members
  • Investigated and resolved industrial matters, including in work health safety, disciplinary meetings and contract issues
  • Educated members about industrial relations, unionism and support policies and procedures
  • Investigated and resolved member inquiries and issues quickly
  • Reviewed and analysed government and judicial structures, as well as arbitration concepts and negotiation techniques
  • Researched industrial relations statutes, decisions, legal articles, codes and documents
  • Answered member calls and responded to inquiries, using open-ended questioning skills to attain applicable information
  • Investigated facts and laws to determine causes of action and to prepare cases
  • Conferred with members and other involved parties to gather and track case information
  • Managed quality assurance program including on site evaluations, internal audits and member surveys
  • Performed research to collect and record member data to develop union campaigns
Susan Templeman MP -Macquarie Federal Member - Field Organiser
City, STATE, 04/2019 - 05/2019
  • Created reports, correspondence and spreadsheets with Microsoft Office programs
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
  • Worked with Campaign Manager to resolve campaign problems, improve operations and provide exceptional customer service
  • Collected, arranged and input information into database system
  • Ran phone banking sessions
  • Ran door knocking sessions
  • Motivated team members to meet and exceed contact targets
  • Collaborated with volunteers to update constituent information quickly and accurately
  • Developed campaign material used to communicate complicated political policy to constituents
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Developed team communications and information for campaign meetings
  • Tracked and analyzed reports to determine where improvements in campaign could be made
Australian Manufacturing Workers Union - Outbound Officer
City, STATE, 09/2018 - 11/2018
  • Worked directly with the union and members to communicate information and campaigns of the union to members.
  • Promptly responded to inquiries and requests from members
  • Followed Union reporting processes.
  • Developed skills in communicating with union members and meeting their wants and needs
  • Worked closely with teams throughout the union to best meet the needs of members.
Parliament Of New South Wales - Electorate Officer
City, STATE, 12/2017 - 05/2018
  • Liaised with other staff, government departments and members of the constituency on matters relating to the electorate
  • Liased with other staff, government departments and members of the constituency on portfolios and committees
  • Liased with other staff, government departments and members of the constituency on general concerns
  • Researched and prepared reports, briefing notes, memoranda, correspondence and other routine documents
  • Wrote monthly newsletters for constituency
  • Assisted with social media
  • Maintained confidential files and documents
  • Attends meetings and acted as a representative as required
  • Maintained appointment diaries and made travel arrangements
  • Processed incoming and outgoing mail, filed correspondence and maintained records
  • Screened telephone calls and answered inquiries
  • Took and transcribed dictation of letters and other documents
  • Performed various administrative functions, including filing paperwork, delivering mail and sorting mail
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Accomplishments
  • Convenor and Co-Founder - Labor for Drug Law Reform NSW (2019- Current)
  • General Executive - NSW Young Labor (2018-Current)
  • Vice President - Newcastle University Student Association (2018)
  • Union Summer (2017)

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Resume Overview

School Attended

  • University of Newcastle
  • University of Technology Sydney

Job Titles Held:

  • Inbound Officer
  • Field Organiser
  • Outbound Officer
  • Electorate Officer

Degrees

  • Bachelor Business
  • Juris Doctor

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