Highly developed researcher and organised and independent worker committed ot getting the job done. Deeply committed unionist and member of the labour movement with strong political beliefs I bring to the table a demonstrated ability in industry and union research as well as union member communications.
Skills
Leadership Skills
High Personal Motivation
Well Developed Union Relationships
Industry Research Skills
Proficient in Microsoft Suite
Strategic thinker
Excellent interpersonal skills
Campaign implementation
Strategic planning
Appointment scheduling
Highly Developed Research Skills
Inter-Union Communication Skills
Union developed reports
Organized
Proficient in Adobe Suite
Inbound phone calls
Writing communications
Interpersonal Communications
Personal accountability
Efficient under pressure
Education
University of NewcastleCallaghan, NSWExpected in – –Bachelor Business:Political Policy & Economics - GPA:
University of Technology SydneyUltimo, NSWExpected in – –Juris Doctor: - GPA:
Work History
Australian Manufacturing Workers Union - Inbound Officer City, STATE, 09/2018 - Current
First contact point for union calling for assistance with industrial matters
Assessed member issues to identify service needs and resolve issues
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Recorded actions taken, issues resolved and member information to effectively manage members issues and provide quality reporting across various teams
Developed highly empathetic member relationships and earned reputation for exceeding service standard goals
Liaised with members, organisers and industrial team to better understand member needs and recommend appropriate solution
Liaised with organisers, industrial officers and state branch teams to develop solutions and accomplish shared objectives
Promptly responded to inquiries and requests from members
Investigated and resolved industrial matters, including in work health safety, disciplinary meetings and contract issues
Educated members about industrial relations, unionism and support policies and procedures
Investigated and resolved member inquiries and issues quickly
Reviewed and analysed government and judicial structures, as well as arbitration concepts and negotiation techniques
Researched industrial relations statutes, decisions, legal articles, codes and documents
Answered member calls and responded to inquiries, using open-ended questioning skills to attain applicable information
Investigated facts and laws to determine causes of action and to prepare cases
Conferred with members and other involved parties to gather and track case information
Managed quality assurance program including on site evaluations, internal audits and member surveys
Performed research to collect and record member data to develop union campaigns
Susan Templeman MP -Macquarie Federal Member - Field Organiser City, STATE, 04/2019 - 05/2019
Created reports, correspondence and spreadsheets with Microsoft Office programs
Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
Worked with Campaign Manager to resolve campaign problems, improve operations and provide exceptional customer service
Collected, arranged and input information into database system
Ran phone banking sessions
Ran door knocking sessions
Motivated team members to meet and exceed contact targets
Collaborated with volunteers to update constituent information quickly and accurately
Developed campaign material used to communicate complicated political policy to constituents
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Developed team communications and information for campaign meetings
Tracked and analyzed reports to determine where improvements in campaign could be made
Australian Manufacturing Workers Union - Outbound Officer City, STATE, 09/2018 - 11/2018
Worked directly with the union and members to communicate information and campaigns of the union to members.
Promptly responded to inquiries and requests from members
Followed Union reporting processes.
Developed skills in communicating with union members and meeting their wants and needs
Worked closely with teams throughout the union to best meet the needs of members.
Parliament Of New South Wales - Electorate Officer City, STATE, 12/2017 - 05/2018
Liaised with other staff, government departments and members of the constituency on matters relating to the electorate
Liased with other staff, government departments and members of the constituency on portfolios and committees
Liased with other staff, government departments and members of the constituency on general concerns
Researched and prepared reports, briefing notes, memoranda, correspondence and other routine documents
Wrote monthly newsletters for constituency
Assisted with social media
Maintained confidential files and documents
Attends meetings and acted as a representative as required
Maintained appointment diaries and made travel arrangements
Processed incoming and outgoing mail, filed correspondence and maintained records
Screened telephone calls and answered inquiries
Took and transcribed dictation of letters and other documents
Performed various administrative functions, including filing paperwork, delivering mail and sorting mail
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Accomplishments
Convenor and Co-Founder - Labor for Drug Law Reform NSW (2019- Current)
General Executive - NSW Young Labor (2018-Current)
Vice President - Newcastle University Student Association (2018)
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