in patient pharmacy operations manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

28 years of pharmacy experience. Thorough knowledge of computerized drug-distribution systems EMR EPIC, drug-utilization evaluation, inventory management and regulations governing pharmacy services. My education as well as years of experience has given me a wide variety of skills. Outstanding interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives/manufacturers, medical professionals, and healthcare organizations. Management of diverse teams to deliver peak performance. Dedicated to oversight of quality patient care and fast and accurate medication dispensing. Having worked seventeen years in hospital setting, of which 12 plus years of managing an in-patient acute care hospital pharmacy, has given me valuable knowledge working with a multitude of healthcare professions. I had oversight of pharmacy support during an expansion of the St. Elizabeth Boardman Hospital from 128 bed facility to at 252 licensed bed facility. During my time at my current position, was part of the expansion of the ER from 18 to 30 beds and the OR from 6 rooms to 10. I had oversight of pharmacy support for maternity services coming to the St. Elizabeth Boardman Hospital campus summer of 2013 as well as a new oncology/infusion pharmacy fall of 2021. I have managed the conversion of Meds Manager to EPIC as well as the conversion of Pyxis to Omnicell. I am currently working with a ministry KPI trying to reduce community opioid burden by evaluating and identify potential issues with opioid prescribing practices of identified providers. Also looking to work on 2022 goal of partnering with ED department for Medications for Opioid Use Disorder (MOUD) the use of buprenorphine. My experience in retail pharmacy, has allowed me to develop leadership and communications skills. Having held a variety of positions within the same company, shows my diversity and dependability.

  • Interdepartmental Functions Coordination
  • Budget Planning
  • Decision Making
  • Service Rates Establishment
  • Policy and Program Development
  • Employee Work Scheduling
  • Service Utilization Improvements
  • Financial Operations Oversight
  • Budget Development
  • Operational Records Maintenance
  • Epic Systems
  • Employee Supervision
  • Operating Plans Development
  • Financial Reporting Coordination
  • Patient Safety
  • Regulatory Requirements
  • Performance Metrics
  • Risk Analysis
  • Quality Assurance Controls
  • Personnel Management
  • Risk Mitigation
  • Logistics Project Management
  • HIPAA Guidelines
  • Organizational Goal Development
  • Problem Identification
  • Clinical Quality Program Standards
  • Compliance Advisory
  • Utilization Management
  • Problem Resolution
  • Facility Oversight
  • Administrative Staff Supervision
  • Performance Monitoring
  • Clinical Staff Management
11/2009 to Current In-patient Pharmacy Operations Manager Grane | Mckeesport, PA,
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Managed weekly schedules and requests for leave.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Communicated with patients with compassion while keeping medical information private.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Reviewed medication errors and adverse drug events to implement quality improvement measures and boost organizational performance.
  • Directed pharmacy staff and medication management workflows to support efficient and cost-effective use of medications.
  • Managed operational systems for correct prescribing, distribution, administration and monitoring outcomes of drug therapy process.
  • Executed advanced inpatient pharmacy care services and practice standards.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.36
  • Led and motivated 36 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Managed operations in accordance with budget requirements.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
11/2005 to 11/2009 Staff Pharmacist Ahmc Healthcare Inc. | Whittier, CA,
  • Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
  • Prepared medications and conducted quality checks.
  • Reviewed physician orders to assess accuracy and safety.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Provided advice to medical practitioners and patients.
  • Mentored pharmacy students completing practicums.
  • Planned and monitored clinical trials.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Maintained compliance with state and federal drug laws.
  • Prepared medications based on physician orders.
  • Worked with pharmacy technicians to expedite urgent requests.
  • Dispensed drugs in hospital environments.
  • Detected and reported therapeutic incompatibilities.
  • Enforced adherence to infection control protocols.
06/1994 to 10/2005 Pharmacist Giant Eagle | City, STATE,
  • Recommended over-the-counter medications for patients after assessing symptoms.
  • Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
  • Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
  • Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
  • Monitored medication inventory levels and kept detailed documentation in company software.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Provided consultations to patients to explain directions for prescription use.
  • Compounded, packaged, labeled and dispensed medications.
  • Checked prescriptions for proper contents and labeling.
  • Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
  • Preserved state and federal record keeping for legend drugs and controlled substances.
  • Advised and consulted with patients on potential side effects, drug interactions, storage requirements and directions for use.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Trained pharmacy technicians to promote error reduction while enhancing efficiency.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Reviewed packages and medication bottles for proper labeling before distributing to patients.
  • Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
  • Collaborated with physicians to provide patients with high quality and cost-effective medications.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Education and Training
Expected in 06/1994 to to Bachelor of Science | Pharmacy Ohio State University, Columbus, OH GPA:

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Resume Overview

School Attended

  • Ohio State University

Job Titles Held:

  • In-patient Pharmacy Operations Manager
  • Staff Pharmacist
  • Pharmacist


  • Bachelor of Science

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