Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Bachelor of Science Registered Nurse with extensive practice in healthcare and patient services, including clinical and pharmaceutical experience. Highly organized, detail-focused and self motivated; with the ability to function independently and collaboratively within a multidisciplinary team to accomplish goals. Demonstrates excellent communication, leadership and management skills.

  • Clinical practice and critical thinking
  • Multidisciplinary team collaboration
  • Leadership experience
  • Precepting and mentoring proficiency
  • Policy and procedure adherence
  • Prioritization with fluctuating needs
  • Pharmaceutical product support
  • Territory management
  • Motivational interviewing
  • Virtual & telephonic injection training
  • Individualized patient education
  • Health literacy evaluation
Work History
Immunology Nurse Educator, 04/2020 to Current
  • Provide patient support for three biologic medications and education on their unique mechanisms of action
  • Provide individualized, disease state education on nine different indications
  • Deliver telephonic and virtual injection training
  • Coordinate and facilitate connection between patients and program approved digital and paper resources
  • Provide medication access information, including individual insurance coverage, savings programs, assistance programs and reimbursement options
  • Utilization of motivational interviewing to educate, motivate and empower patients to maintain prescribed treatment compliance
  • Provide case management and adherence support, including refill reminders for physician prescribed medication schedule and follow-up HCP appointments
  • Promoted to dual role Nurse Educator and pilot program Nurse Advocate
  • Provide nurse advocacy patient outreach services to educate, assist and support those in need
  • Consistently overachieve on key point indicators related to job performance
Hepatology Nurse Educator, 02/2019 to 03/2020
IQVIA / AbbVieCity, STATE,
  • Provided telephonic and face to face education to patients regarding HCV disease-state and prescribed medication, using approved, patient-specific resources
  • Utilized motivational interviewing to motivate and empower patients to pursue positive behavioral change to improve treatment compliance and outcomes
  • Assisted patients in developing communication skills to engage in meaningful and productive patient-HCP conversations
  • Served as District Trainer, training team members, best practice development and facilitation, and national meeting pull-through
  • Educated HCPs and their staff about Nurse Educator program for HCV patients
  • Worked closely with sales colleagues and provided support during HCP calls and Lunch and Learns to ensure HCPs awareness of resources available to patients
  • Continuously built relationships within the company, strived to meet needs, exceed expectations and overcome challenges
Cardiac Rehabilitation Registered Nurse, 07/2018 to 02/2019
Texas Health ResourcesCity, STATE,
  • Performed one-on-one new patient intake assessments. Obtained extensive medical history, medication reconciliation and psychological health evaluation
  • Collaborated with exercise physiologists and dietitian to create patient-centered, individualized plan of care
  • Educated patients about their specific medical conditions utilizing approved evidence-based resources
  • Motivated and empowered patients to implement healthy lifestyle choices and demonstrate treatment compliance
  • Monitored patients during exercise sessions, evaluated and modified exercise plan based on individual performance
Level IV Certified Cardiac Charge Nurse, 02/2012 to 02/2019
Texas Health ResourcesCity, STATE,
  • Managed nursing staff, evaluated fluctuating staffing needs flexing as needed, delegated assignments, oversaw admissions/discharges, resolved staff concerns and patient grievances
  • Collaborated with patients and their families, physicians, social workers and leadership to advocate for and promote best patient outcomes
  • Certified Versant Residency Program Preceptor to orient and train nurses new to the profession, conduct competency check-offs, weekly evaluations and bi-weekly debriefing meetings
  • Designated Unit Trainer to orient new hires and train new Charge Nurses
Bachelor of Science: Nursing, Expected in 08/2015
Texas Tech University Health Sciences Center - Lubbock, TX
  • Graduated Summa Cum Laude
Associate of Applied Science: Nursing, Expected in 12/2011
Tarrant County College District - Fort Worth, TX
  • Graduated with Honors

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Resume Overview

School Attended

  • Texas Tech University Health Sciences Center
  • Tarrant County College District

Job Titles Held:

  • Immunology Nurse Educator
  • Hepatology Nurse Educator
  • Cardiac Rehabilitation Registered Nurse
  • Level IV Certified Cardiac Charge Nurse


  • Bachelor of Science
  • Associate of Applied Science

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