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ICS Product Manager Resume Example

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ICS PRODUCT MANAGER
Professional Summary

Experienced sales manager with over 10 years of experience in retail and business to business sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Production economics knowledge
  • Managing production logistics
  • Certified Production and Inventory Control Manager (CPIM)
  • Event logistics and production
  • Managing products
  • Production methods development
  • Project manager supervision
  • Product prototypes
  • New product introductions
  • Product demonstration
  • Researching products
  • Production goal setting
  • Productivity improvements
  • Tracking metrics
  • Product and service expertise
  • Product tests
Work History
ICS Product Manager, 12/2018 to Current
Wolff Industries Inc – SPARTANBURG, United States
  • Determined and recommended methods to address improvement opportunities
  • Maintained regular contact with clients and identify opportunities to deliver added value to client relationships
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development
  • Developed strategy and managed market communications that drove product demand
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CEO
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Researched competitive solutions and maintained competitive market comparisons and evaluations
  • Conducted field visits and met corporate customers for business development
  • Conducted training and change management processes to improve operations
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Developed standard operating procedures and document workflows for current and future process steps
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
  • Communicated value and position to sales team and developed tools to support selling process
Sales, 10/2016 to Current
Wolff Industries Inc – SPARTANBURG, South Carolina
  • Tracked stock using company inventory management software
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Boosted sales by conferring with customers to evaluate scissors and sharpening process requirements and recommend best-fit company offerings
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Increased sales by 20% over 3 years by offering consultation on products and services and applying customer service and upselling techniques
  • Engaged with customers to effectively build rapport and lasting relationships
Assistant Store Manager, 05/2015 to 10/2016
Sears Brands LLC – Greenville, SC
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Managed opening and closing procedures and recommended changes to enhance theefficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Performed investigations on market flow to identify seasonal trends and forecast consumer needs
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Drafted employee work schedules to fill coverage gaps
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Conducted store inventories once per quarter
  • Trained and managed associates in customer service and sales techniques
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
  • Walked through store areas weekly to identify and proactively resolve issues negatively impacting operations
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Completed monthly and quarterly sales trends report for senior management
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised team of 30 employees and provide feedback on performance
  • Coached team on effective upselling and cross-selling methods
  • Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience
  • Maintained high levels of organization in-store by directing customers and replenishing merchandise
  • Reviewed sales and gross profit reports determining options for increasing market growth
  • Managed scheduling for store shifts to accomplish proper staffing at all times
Home Theater Supervisor, 09/2010 to 05/2015
Best Buy – Greenville, SC
  • Stayed up to date on new products, promotions, and trends to maximize effectiveness
  • Strengthened team operations and drove positive results in revenue and net operating profit
  • Provided a world-class shopping experience to every guest
  • Increased numbers in all statistical categories on a consistent basis
  • Coached, developed and managed team of 50 sales professionals
  • Educated customers on promotions to enhance sales
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Oversaw employee performance, correct problems, and increased efficiency to maintain productivity targets
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Submitted reports to senior management to aid in business decision-making and planning
  • Educated staff on strategies for handling difficult customers and challenging situations
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Education
Associates Degree: Business Management, 05/2011
Greenville Technical College - Greenville, SC
High School Diploma: 05/2006
Wren High School - Piedmont, SC
Accomplishments

Developed and launched over three new product lines for Wolff Industries

Helped achieve three of the highest sales months in the history of the company.

Gained more new business than anyone in the company in 2019

Developed a physical inventory system to streamline this process and reduce costs.

streamlined product placement in a warehouse while achieving higher inventory quantities for higher moving product.

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Resume Overview

Companies Worked For:

  • Wolff Industries Inc
  • Sears Brands LLC
  • Best Buy

School Attended

  • Greenville Technical College
  • Wren High School

Job Titles Held:

  • ICS Product Manager
  • Sales
  • Assistant Store Manager
  • Home Theater Supervisor

Degrees

  • Associates Degree : Business Management , 05/2011
    High School Diploma : 05/2006

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