Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Greeted customers and provided details on menu items, including seasonal flavors, ice cream, allergens and specials.
Maintained cleanliness and organization in all areas of establishment.
Notified employers and peers of any issues, including low inventory on products and problems with products for immediate remediation.
Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
Processed sales transactions, including cash, debit and credit.
Carried out cash and card transactions with accuracy.
Offered samples of new ice cream flavors to customers.
Relayed orders to ice cream dispensing area, communicating any special requests or dietary accommodations.
Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
Maintained menu knowledge to provide recommendations and answers to customers' questions.
Greeted incoming customers and provided friendly customer service.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Served customers of all ages with speed and efficiency, keeping team running smoothly.
Monitored amounts of all ice cream flavors and replaced when depleted.
Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
Cleaned all surfaces and equipment at end of each shift.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
Operated cash register, taking payments and issuing receipts.
Strictly observed health code regulations and internal policies, and standards.
Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
Front of House Employee, 09/2018 - 03/2020 Life Time Fitness – Orland Park, IL,
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving product or service issues.
Resolved problems, improved operations and provided exceptional client support.
Handled customer calls to address customer inquiries and concerns.
Worked with customers to understand needs and provide service.
Kids Activities Supervisor, 08/2017 - 09/2018 Big 4 Beacon Resort Caravan Park – City, STATE,
Provided clear instruction to activity and program participants to deliver fun and safety.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Managed scheduled events for [Location] to maximize activities and attendance.
Factored-in abilities, needs and interests of participants in development of events and programs.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Kept athletic and games equipment and facilities organized and maintained.
Planned and conducted community activities
Performed clerical duties, including registering participants and answering specific event inquiries.
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
Coordinated and led activities for both small and large groups.
Maintained excellent attendance record, consistently arriving to work on time.
Education
Primary School: Primary School, Expected in 11/2013 - Point Lonsdale Primary School - Point Lonsdale, VIC, GPA:
High School Diploma: , Expected in 11/2019 - Bellarine Secondary College - Drysdale, VIC, GPA:
Bachelor of Nursing/ Bachelor of Paramedicine : , Expected in 11/2023 - Australian Catholic University - Ballarat, VIC, GPA:
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