, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Broad skills in maintenance and bench builds.
Skills
Design principles
Customer Interaction
Blueprints and Schematics
Project Estimation and Bidding
Extensive Organizational Skills
Construction management
Written/Verbal Communication
Troubleshooting
Performance improvement
Project Management
Time management
Repair services
Customer rapport
Mechanical Knowledge
Work History
11/2015 to CurrentI.T TechAmerican Residential Services | Fairfield, NJ,
Perform complex mechanical alignments and calibration of equipment to quality standards.
Maintained quality assurance and customer satisfaction objectives.
Performed routine maintenance on medical equipment for clinic operations for 17 sites.
Executed diagnostics, troubleshooting and evaluations on I.T equipment and medical equipment for 17 clinic sites.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
Selected correct products or assist customers in making product selections, based on customers' needs, product specifications and applicable regulations.
Owned and addressed client needs and product issues from inception to resolution.
Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
12/2013 to CurrentResidential ElectricianAmerican Residential Services | Fort Myers, FL,
Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
Installed, maintained, repaired and tested equipment for electricity generation and utilization.
Worked with various types of cableways, conduits and other electrical raceways.
Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
Analyzed blueprints to diagnose potential electrical hazards and carried out risk assessments prior to starting new job.
Owned and addressed client needs and product issues from inception to resolution.
Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
Identified areas of potential state safety code violations and implemented revisions.
Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters to complete fast-paced work.
Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
06/2005 to 01/2010Residential ElectricianNorth Pacific Electric | City, STATE,
Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
Installed, maintained, repaired and tested equipment for electricity generation and utilization.
Selected correct products or assist customers in making product selections, based on customers' needs, product specifications and applicable regulations.
Worked with various types of cableways, conduits and other electrical raceways.
Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
Analyzed blueprints to diagnose potential electrical hazards and carried out risk assessments prior to starting new job.
Owned and addressed client needs and product issues from inception to resolution.
Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Education
Expected in 07/2012Associate of Science | Computer ScienceCentralia College, Centralia, WAGPA:
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