human services program representative resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Early Childhood Education professional offering 30+ years of proven success working with young children and their families to foster high quality educational experiences and partnerships. Highly skilled in early childhood education research and policy development working at OCDEL directly with Keystone STARS and related programs. Accomplished leader with extensive experience in establishing relationships with families from diverse populations in order to support them in all aspects of their child's early learning experiences.

  • Inclusive Team Leader
  • Verbal and Written Communication
  • Continuous Quality Improvement
  • Complex Problem Solving
  • Detail Oriented
  • Work Planning and Prioritization
  • Quality Assurance
  • Microsoft Office
Human Services Program Representative, 12/2018 - Current
State Of Idaho Saint Anthony, ID,
  • Serves as integral member in Bureau of Policy and Professional Development under the Bureau Director
  • Works directly with Keystone STARS, Pennsylvania's Quality Rating and Improvement System (QRIS).
  • Drafts and finalizes OCDEL official policy announcements for release to early childhood education (ECE) field.
  • Collaborates with Early Learning Resource Centers (ELRCs) to ensure ECE programs are supported in continuous quality improvement (CQI) activities.
  • Represents OCDEL across a variety of workgroups, meetings, and conferences.
  • Assists with implementation of early learning initiatives including Infant Early Childhood Mental Health (IECMH), internal assessment, coaching, workforce retention and development, professional development registry, and systems development.
  • Collaborates with the other OCDEL bureaus including Certification, Early Intervention, and ELRC Operations and Monitoring.
Human Services Program Specialist, 05/2017 - 12/2018
Eatstreet Roxbury, KS,
  • Supported ELRCs through communicating OCDEL policies and procedural guidelines related to Keystone STARS
  • Assisted in aligning Keystone STARS with Child Care Works (CCW) and with Certification
  • Helped build effective relationships with partners including the PA Key, ELRCs Professional Development Organizations (PDOs), Head Start State Collaboration Office (HSSCO), and the Professional Development Registry
  • Developed policy announcement and communication drafts related to Keystone STARS
Income Maintenance Caseworker, 05/2013 - 05/2017
Right At School Enumclaw, WA,
  • Conducted face-to-face and telephone interview with clients in order to obtain relevant details and determine eligibility for benefits often using translation supports.
  • Helped support clients in understanding eligibility for other programs including CCW, Temporary Assistance for Needy Families (TANF) and subsidized housing.
  • Managed robust caseload of both Medical Assistance (MA) and Supplemental Nutrition and Assistance Program (SNAP) recipients.
  • Served on a three-person rapid review team for Expedited SNAP benefits requiring strict adherence to State and Federal regulations.
Child Care Director, 12/2012 - 05/2013
Merritt Academy Fairfax, VA,
  • Directed all aspects of operation of non-profit, licensed child care center serving children aged 6 weeks through 12 years of age and their families.
  • Facilitated staff training and professional development for staff to ensure continuous learning and skill development.
  • Ensured all Department of Human Services (DHS) certification regulations as well as Keystone STARS Performance Standards were met.
  • Promoted the center through tours, public events, and networking activities with community agencies.
  • Collaborated with community agencies including Children and Youth Services (CYS), Early Intervention (EI), domestic violence family shelters, counseling services, and Child Care and Information Systems (CCIS)
Preschool Program Director, 05/2009 - 05/2012
First United Methodist Church Preschool City, STATE,
  • Directed operation of a non-profit preschool program serving 65 children, ages 2 through 5, and their families
  • Successfully strengthened enrollment from 32 students in 2009 to 65 children in 2 years.
  • Oversaw all aspects of financial income and expenditures for preschool budget and answered to governing board of directors.
  • Successfully procured grant monies for multiple program improvements.
  • Improved curriculum standards for preschool program.
  • Generated positive public awareness of Discovery Corner Preschool in order to build enrollment and meet the needs of surrounding Lancaster community.
  • Coordinated a $10,000 scholarship program for eligible families.
Education and Training
Bachelor of Science: Psychology, Expected in 12/1992
Old Dominion University - Norfolk, VA
Status -
  • [1991-1992] - Dean's List
  • Cumulative GPA 3.94
  • Additional Coursework in Human Learning and Thinking and Psychology of the Exceptional Child
Bachelor of Science: Child Developmetn, Expected in 08/1991
University of Pittburgh - Pittsburgh, PA,
Status -

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Resume Overview

School Attended

  • Old Dominion University
  • University of Pittburgh

Job Titles Held:

  • Human Services Program Representative
  • Human Services Program Specialist
  • Income Maintenance Caseworker
  • Child Care Director
  • Preschool Program Director


  • Bachelor of Science
  • Bachelor of Science

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