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Human Services Program Consultant I Resume Example

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HUMAN SERVICES PROGRAM CONSULTANT I
Summary

Talented Contract Manager with seven years of experience leading teams in contract management and customer relationship management. Adept in managing grants and contracts of various sizes. Skilled in leading all efforts of proposal formulation, devising targeted strategies to approach new opportunities and presenting recommendations for new contracts. Well-versed in all aspects of State Contract management from a financial perspective with skill in budgeting and accounting.

Highlights
  • Florida Certified Contract Manager (FCCM)
  • Contract development
  • Knowledge in State procurement procedures
  • Florida Accountability Contract Tracking System Administrator
  • My Florida Market Place (MFMP) account holder
  • Florida Accounting Information Resource (FLAIR) user
  • Financial Information System (FIS) user
  • Axium HR Pro user
  • Driver and Vehicle information Database (DAVID) administrator
  • Fluent in English and Spanish
  • Microsoft Office expertise
  • State Budget preparation and monitoring
Accomplishments
  • Negotiated over 5+ Million dollars contracts for the State of Florida
  • Initiated two key partnerships which resulted in $1.7 million revenue growth
  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts/comps, and data reports using advanced Microsoft Excel functions.
  • Acted as organization first-point-of-contact in communications with vendors, personnel, and clients
  • CSL "Cultivating Successful Leaders" class Graduate
  • Planned and executed corporate meetings, lunches and special events for groups of 20+ employee
Experience
Human Services Program Consultant I | Company Name - City, State07/2018 - Current
  • Contract Manager to HIV/AIDS Program Office and Departments' Specialty Pharmacy
  • Maintained comprehensive electronic and paper files for all contracts and agreements
  • Conducted budget monitoring for all contracts and agreements
  • Issued regular tracking management reports covering current status and upcoming milestones for contracts
  • Managed and controlled execution of contracts ranging from $500,000.00 to $5+ Million
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and provided proactive resolutions
  • Processed timely and complete billing by documenting milestones and submitting accurate invoices
  • Analyzed new laws and regulations to identify required changes for proactively adjusting agreements and systems
  • Performed daily reconciliation of open purchasing orders
  • Procure supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Administrator for CareWare Data base for DOH-Hillsborough, Responsibilities including but no limited to: add/ remove users, complete CARF Forms, maintained updated user lists
  • Administrator for DAVID System. Responsibilities including but not limited to: Monitoring FDOH users usage, add/remove users, create quarterly reporting to HSMV
Human Services Program Analyst- Contract Manager | Company Name - City, State11/2016 - 07/2018
  • Maintained up-to-date and comprehensive electronic and paper filling for Specialty Care Clinic contracts and agreements
  • Budget Monitoring for all agreements between providers and Florida Department of Health
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Managed, and controlled execution of agreements ranging from $25,000.00 to $250,000.00.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Administrator for CareWare Data base for DOH-Hillsborough, Responsibilities including but no limited to: add/ remove users, complete CARF Forms, maintained updated user lists
  • Administrator for DAVID System. Responsibilities including but not limited to: Monitoring FDOH users usage, add/remove users, create quarterly reporting to HSMV
Administrative Assistant I | Company Name - City, State07/2014 - 11/2016
  • Educated over 350 clients about governmental breast cancer treatment options and answered related questions
  • Drafted and revised reports, articles and background papers for program eligibility
  • Assessed clients' eligibility for federal and state benefits programs
  • Wrote detailed quarterly reports outlining grant progress
  • Purchasing agent for Breast and Cervical program, as well as for Community Health division when needed
  • Promoted healthy habits and practices in outreach materials and presentations utilized during outreach events
  • Maintained up-to-date and comprehensive electronic and paper filing systems
  • Trained in-house staff members in evaluation, data collection, analysis and reporting strategies
  • Entered approximately 1,200 client demographics and medical records in centralized database for progress tracking
  • Executed accounts receivable reporting enhancements and reconciliation procedures
Administrative and Operational Clerk | Company Name - City, State03/2011 - 07/2014
  • Managed clinic's medical supply inventory, insurance records, patient charts and company files using online tracking systems
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes
  • Managed incoming and outgoing calls for busy medical office
  • Scheduled and confirmed appointments for entire management team
  • Directly supported management in operation workflow.
  • Handled and processed confidential patient information.
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Translated documentation for company, and in person translation.
Education
Hillsborough Community College - City, StateSome College (No Degree): English For Academic Purposes

Minor in EAP

  • Professional development completed in English for Translation and Academic purposes.
Universidad Medellin - City2007Bachelor of Arts: Advertising

Emphasis in Business Marketing

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Resume Overview

School Attended

  • Hillsborough Community College
  • Universidad Medellin

Job Titles Held:

  • Human Services Program Consultant I
  • Human Services Program Analyst- Contract Manager
  • Administrative Assistant I
  • Administrative and Operational Clerk

Degrees

  • Some College (No Degree) : English For Academic Purposes
    Bachelor of Arts : Advertising

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