Human Services Program Consultant Resume Example
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HUMAN SERVICES PROGRAM CONSULTANT
Summary
Competent children's Social Worker experienced in providing patients with necessary education, coordinating program referrals and determining appropriate treatment plans. Proficient in documenting changes, maintaining records and working with insurance companies. Customer-oriented professional with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Prepared to apply 20 plus years' experience in the field and take on a dynamic new role with Centene.
Skills
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Experience
Human Services Program Consultant | 08/2003 to CurrentState Of North Carolina - Salisbury , NC
- Interviewed clients individually and in family groups to determine what services would best address specific needs.
- Performed psychosocial assessments to identify potential barriers.
- Collaborated with multidisciplinary team of mental health case managers and disability clients.
- Produced referrals for various community resources including: Early Steps, Child Find, Early Intervention and Vocational Rehabilitation.
- Supported medically complex populations with multiple diagnoses.
- Acted as liaison between clients and Department of Children and Families, Families First Network, Child Protection Team and Law Enforcement.
- Developed Transition planning with multiple local organizations when children are returning home to caregivers and/or family member placements or adoptive placement.
- Provided education and support to children, youth and patients' family members.
- Set up client/family meetings with guidance from physicians.
- Educated families regarding community resources.
- Developed workable solutions for recurring problems for individuals and families.
- Maintained lists of resources helpful to clients.
- Maintained confidential case documentation.
- Communicated with relatives of patients about diagnoses and treatment programs.
- Refer patients to community resources for: mental health treatment, child protective services, and assistance for people with cognitiveor developmental disabilities.
- Managed a medically complex caseloads including Autism Spectrum Disorder including children ages 2 to 21 years of age and acted as an advocate for client/families rights.
- Consulted with other professionals regarding treatment plans of specific clients.
- Communicated with: public, social and welfare agencies to obtain and provide information.
- Presented case history material for review and discussion with other staff members. (Pediatricians, Pediatric Specialist, Nurses and Dieticians)
- Counseled and prepared teen/young adult clients for transition to independent living (Health Care and Mental/Behavioral Health Care).
- Contacted child protective services regarding identified, at-risk children.
- Evaluated and addressed individual client needs and concerns.
- Fostered relationships with: patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Hospital Social Work | 08/1997 to 08/2003Catholic Health Initiative - Williston , ND
- Performed psychosocial assessments and evaluations of current needs
- Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
- Documented services and collected required data for evaluation
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Coordinated psychosocial assessments, treatment plans and progress notes
- Gathered community resources and coordinated referrals to obtain services
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Created communication strategies to meet client objectives
- Provided onsite training
Secretary Specialist | 01/1981 to 08/1997Sacred Heart Hospital - City , STATE
- Worked with hospital department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency
- Answered phone calls by 4 ring and asked appropriate questions to determine which department or staff member could be of service
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products
- Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols
- Served as central point of contact for all outside vendors needing to gain access to building
- Sorted incoming mail and disseminated all correspondence to applicable departments
- Handled all incoming calls and directed callers to appropriate department or employee
- Developed and implemented efficient filing systems and customer database protocols
Education and Training
The University of West Florida - - City,State | | Bachelor of ScienceSocial Work , 08/1988
University of Florida Certification - - City,State | | Some College (No Degree)
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Resume Overview
School Attended
- The University of West Florida
- University of Florida Certification
Job Titles Held:
- Human Services Program Consultant
- Hospital Social Work
- Secretary Specialist
Degrees
- The University of West Florida - City , State | Bachelor of Science
University of Florida Certification - City , State | Some College (No Degree)
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