Creative and resourceful Human Services Caseworker who is professional, flexible and a versatile team player that is dedicated to providing exceptional community services provided by the Department of Human Services.
DMM - Domestic Mail Manual (USPS)
State Of Illinois DHS Policy Training on TANF, Medical, SNAP programs
MS Office, Windows NT, Vista, 7, 10, Bugzilla, Selenium,
SQL, ISO9000, Test -Topia, QTP Black Box Testing, Cloud
State of Illinois 2015 Certification- Civil Rights Training, Human Trafficking, Information Security Awareness, Child Care Management System, Inquiry Introduction, State Policy Training FHP Health Plan, Supplemental Nutritional Assistance Program (Snap), Temporary Assistance to Needy Families (TANF), REDE/Change Process Training, Intake Process and Assistance to Aged Blind and disabled (AABD).
Villanova University 2012 Certification- Master Software Testing.
Human Services Caseworker12/2013 to CurrentDepartment of Human Services Waukegan, IL
Controlled assignments in a broad range of departmental activities within the call center, intake and processing departments for Department of Human Services involving the completion of practical work tasks and responsibilities.
Demonstrate the knowledge and ability to apply policy procedures to act on known information to qualify/ re-certify customers for ongoing Human Services benefits by reviewing submitted verifications and documentation in order to evaluate house hold composition, income and assets to eliminate under and over budgeting income in the system to maintain accurate and benefits current for income eligible customers.
Demonstrate the skills and capacity to properly utilize agency systems and policies to complete redeterminations and new applications for assistance; by updating/resolve issues with ongoing customer cases with entering information obtained during certification, case reviews and adjusting benefits accordingly.
Refer and work with customers to obtain additional services through state programs such as; Education Work Training.
Work Force Development, Child Support, Care Provider Services and other assigned programs to stay compliant with policy for continued benefits through the State.
Work with other State agencies to ensure customers are receiving requested and or assigned services and programs for successful completion for self- growth, education, and job readiness to remain compliant with state policy.
Maintain customer contact by telephone or correspondence to relay approved, denied or communicate missing verification's and documents to keep cases current and take appropriate actions outlined in state policy.
Senior QA Engineer09/2009 to 12/2013BELL + HOWELLWheeling, IL
Work with Dr.
Software Engineering, Lead Developers and Program Management teams to ensure system and process
changes are implemented to support new and existing customers.
Work with Dir.
of Software Engineering Lead Development and Program Management teams to ensure customer requirements
are being met, reviewed and accepted from submitted software changes for validation testing.
Monitor/Adapt quality initiatives to suit the specific project without compromising the integrity of the Quality
Assurance Process for SDLC.
Review SOW requirements and submitted release documentation from engineering to prepare system test plans
for integration/regression testing, user manual updates and release schedule for Beta, Alpha, Cloud and General
Conduct weekly/ emergency software meeting with Dir.
of Engineering, Lead Developers, Program Management and Off Shore teams providing updates to newly
developed software to determine reliability and readiness for release.
report testing results/defect; by providing analysis on software pre-release version on Pass/Fail and pending
testing tasks to determine /schedule software patches software release schedule is a Go/No Go.
Observe and test on customer site to evaluate customer operations to create software test plans per customer
Onsite software beta test at designated customer site to finalize testing with real time data and operations to
validate software for release to Alpha testing and Final Release.
Supervise and assign testing tasks to Test Technicians based on strengths, weakness and training needs.
Repetitive software/hardware integration and regression testing to validate expected outcomes through UI
command and compatibility testing.
Prepare weekly testing results for software release meeting to prioritize/adjust testing schedule if needed.
Sr. Department Administrator/Procurement01/1996 to 09/2009BELL + HOWELLWheeling, IL
Support Dir of Software, Electrical, Hardware Engineering and Program Management with calendar, project
schedules ensuring deliverables, documentation, customer meetings, conferences, correspondence, project
status reports, travel, allocating engineering resources, offshore teams to complete client updates and releases,
proposals and presentations for the investors, executive board, and management keeping them appraised on
Support Engineers with software, hardware and service release documentation for the fields next version release.
Prepare and edit customer manuals per statement of work (SOW).
Update software release documentation, customer UI documentation and software installation instructions for site
training with updates and new applications for release to configuration management.
Prepare, update and release software package to technical support and BBH University trainers.
Ensuring current software release documentation, specs, hard ware, software UI instructions are released for the
field to perform upgrades and installations to ensure customers support.
Education and Training
Certification- Civil Rights Training, Human Trafficking Training, Information Security
Awareness, Child Care Management system. Inquiry Introduction, State Policy Training, FHP Health Plan,
Supplemental Nutritional Assistance Program (SNAP), Temporary Assistance Needy Families (TANF),
Redetermination/Change Process Training, Intake Process and Assistance to Aged, Blind and Disabled (AABD)
VILLANOVA UNIVERSITY2015State of Illinois
Professional accustomed to working in an agile environment. Able to plan, schedule track, organize, and prioritize work
in accordance to policy, quality standards and deadlines. Looking to re-enter the Technology field so I can expand my
knowledge and skills sets with an organization I can grow with.
USPS Federal Policy for Mail Sorting, in respect to sorting guidelines, accounting, validation of 3600 USPS forms
Alpha, agency, benefits, budgeting, call center, Child Care, Hardware, conferences, configuration management, client, documentation, edit, Government, Information Security, ISO, ISO9000, Team Building, LAW, meetings, Mail, MS Office, Windows NT, next, Operations Management, policies, presentations, Procurement, Program Management, Project Management, Project
Management, proposals, QTP, quality, Quality
Assurance, Quality Assurance, real time, Receiving, SDLC, Shipping, Software Engineering, Software
Engineering, software installation, Software Testing, SQL, technical support, User Manuals, telephone, upgrades, Validation, Vista, composition