Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Business management methodology
Areas of Expertise
Good organizational skills and the ability to multitask.
Strong verbal and written communication skills.
Good interpersonal and management abilities.
High computer application use skills.
Exceptional ability to maintain confidentiality and security.
Ability to ensure compliance to all changes.
Demonstrated ability to motivate and lead employees.
01/2015 to Current
Human Service WorkerYMCA Of New Britain － New Britain, CT
Assisted in establishment of consistent customer service policies and procedures.
Oversaw regulation and coordination of a variety of community services.
Maintained and updated customer activity records as required.
Furnished assistance with staff evaluations and assessments.
Contributed to management team activities on a regular basis.
09/2013 to Current
Teaching Assistant NorthEnd Elementary School － New Britain, CT
Supported class instruction as per teacher requirements – Assisted in creating instructional environment which includes working in groups and individualized activities: single, small and large group activities.
Assisted teachers in developing lesson plans, support materials, activities and design/layout of daily schedules based on the monthly program.
Assisted in observing/assessing students' progress and behavior – Kept records and consulted with educational experts to fine-tune methods used.
Worked under class/head teacher and school administration to support instruction and social development of the students.
Prepared bulletin boards and displays of pupil work (drawings, writing, school newspaper).
Maintained healthy relationship with pupils and parents through effective comprehensive communication.
Prepared and made copies of study material and learning aids and distributed to students (textbooks, pencils, notebooks and other supplies).
Maintained a neat, orderly, clean, sanitary environment, conducive to study.
Kept accurate student-progress records.
Participated in staff training
01/2000 to 11/2013
Assistant ManagerMacy's Department Store － Farmington, CT
Led and motivated the store team to increase sales and ensure efficiency.
Monitored department inventory and placed purchase orders.
Recruit new hires and motivate in order to ensure a high performance team.
Developed and maintained efficient relationship with department staff.
Provided direction, supervision, guidance and training and development opportunities to associates.
Ensured customer concerns were solved effectively and promptly.
Assist customers in all aspects of store services including handling complaints and inquiries.
Ensure banking is manage efficiently and cash and receipts are reconciled.
05/1990 to 01/2000
Customer Service ManagerFilene's Basement Department Store － New Britain, CT
Trained and supervised customer service professionals to ensure optimum satisfaction of clients
Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
Solved all major customer problems/queries that subordinates were not able to solve earlier.
Quickly researching and investigating issues that concern a customer.
Responding to issues such as service inquiries, problem resolution, and retaining accounts.
Building customer relationships and loyalty.
Allocating staff resources.
Performed periodic evaluation of client progress to update action plans as needed.
Supported sales in the development and implementation of programs to enhance sales.
Trained customer service representatives in carrying out their duties
Associate of Applied Science: Business ManagementLincoln College Of New England － Southington, CT, USA
High School DiplomaBulkeley High School － Hartford, CT, USA