Achievement-driven Customer Service Specialist with 6+ years' experience in providing extraordinary service to customers by accurately handling customer funds and handling transactions using the POS system. Dedicated to remain constantly aware of customer activity to ensure relationship building, a safe, and secure shopping experience. Excellent communication, skilled at problem solving and conflict resolution, able to help encourage teamwork and time management skills along with prior cash handling experience. Trained in different sub-fields of Customer Service industry. One of my favorites will be the Operations area. Adroit in handling confidential and sensitive information. Expert in order taking, computer charges, billing, payments, and reviewing/updating/making changes to customer accounts.Equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes.
Client relations specialist
Conflict resolution techniques
Meticulous attention to detail
Focused on customer satisfaction
Management of remote employees
Calm under pressure
Bilingual in spanish
Microsoft Office proficiency
Excellent communication skills
Strong problem solver
Strong interpersonal skills
Multi-line phone proficiency
Filing and data archiving
Training and development
Typing Certificate WPM
Oral, Writing, and Reading Bilingual Certification
Excellent Leadership Skills
Human Service Technician IINov 2016 to Current Kern County Human Services － Bakersfield, CA
Interviewed clients individually and with families to determine what services would best address their needs. Advised clients on community resources, made referrals. Evaluated and addressed individual client needs and concerns. Maintained a caseload of 50 clients, working under strict deadlines.Advises applicants and recipients of their basic rights and responsibilities associated with public assistance.Explains program benefits, requirements and procedures to applicants and recipients, and answers questions.Maintains client confidentiality at all times.Conducts assessments of family strengths, needs, and barriers. Builds rapport with clients and involves clients in the decision making process. Recognizes basic indicators of child/adult abuse, substance abuse, domestic violence and other barriers, and makes appropriate referrals and Determines program eligibility in accordance with a variety of regulations.
Department SupervisorFeb 2012 to Jul 2016 Home Depot － Tehachapi, CA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success.
Trained 10 new employees quarterly. Created new processes and systems for increasing customer service satisfaction.
Earned “Top Seller” for two consecutive quarters in 2015.
Excelled in exceeding daily credit card application goals.
I am responsible for making sure my team provides exceptional customer service.
I am graded by the surveys that customer place in both online and will call.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Served as the company's only bilingual Spanish/English customer service representative. Worked under strict deadlines and responded to service requests and emergency call-outs.
Successfully interacted with customers and retail buyers to expedite orders. Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Took special orders in person and over the phone to generate thousand of additional revenue.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Communicated all merchandise needs or issues to appropriate Managment.
Regularly sought opportunities to up-sell and add-on additional merchandise.
Transportation Aid AgentMar 2008 to Jan 2010 SAS Services － Los Angeles, CA
Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers.
Escorted passengers in wheelchairs from the terminal to the aircraft.
Vacuumed aircraft upholstery, cleaned windows and serviced galleys.
Customer Service AgentJun 2007 to Jun 2010 Hallmark Aviation － Los Angeles, CA
Announced flight status updates and information about gate changes over airport's system.
Coordinated with airport vendors regarding fueling and catering logistics.
Checked baggage and collected baggage charges.
Picked up and transported cargo and baggage to and from aircraft.
Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with a 95% accuracy rate.
Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for an average
Printed itineraries and tickets for an average of 150 passengers per two hours. Determined flight close-out times and completed and verified flight forms.
Monitored compliance with size limitation guidelines for the carry-on baggage program.
Protected customers' baggage from loss, theft and damage by handling them properly.
TellerOct 2006 to Jan 2007 Union Bank of California － Santa Monica, CA
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Processed sales referrals and promoted bank services and products, resulting in 87% branch sales increase.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to Union Bank security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Reported daily averages and shortages to the operations department.
Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.
Cashier Aug 2002 to Feb 2006 Ross Dress For Less － Los Angeles, CA
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Worked with customer service to resolve issues.
Unboxed new merchandise.
Operated cash register with proficiency.
Worked overtime shifts during busy periods.
Worked with customer service to resolve issues.
Bachelor's, Business Administration2018Ashford University － San Diego, CABusiness Administration
Certificate, Pharmacy Technician2008American Career College － Los Angeles, CALicensed Pharmacy Technician
High School Diploma2002Lancaster High School － Lancaster, CA
In my additional time I appreciate watching movies, swimming, practicing on fixing on my cars with my father supervision of course, and going dancing with my husband. Also attend school via online to complete a Bachelors in Business Administration and will pursue a Master Degree. Will start a new goal to start hiking and enjoy Mother Nature beauty also will like to travel not around the world not just yet but at least know and see more about our country first.
Shipping and receiving
Careful and active listener
Time management skills
Dependable and reliable
Fluent in Spanish
Always comes in with a smile on my face, extremely responsible, motivated, dedicated to my job no matter what it intels. Make the best of every obstacle that can come my direction. Another great benefits is that I am a very fast learner and excited to learn new things in my career.
Experience in Managing a team of twenty in the workplace. Devoted to my team. Enjoy handling clerical work as well.
Willing to relocate to: Tehachapi, CA - Palmdale, CA - Lancaster, CA- Bakersfield, CA. Authorized to work in the US for any employer.