Seeking a challenging corporate position in which extensive organizational experience, advanced customer service skills, undergraduate and graduate business education, administrative training, and the ability to solve customer service issues will be of value. I accept challenges without hesitation, and have learned and experienced the importance of patient satisfaction and customer service, while still fulfilling the financial goals of the organization. I have a strong work ethic and commitment, and thrive in an environment of growth and teamwork. I possess excellent customer service skills and the ability to assess individuals and their needs. My philosophy is to be positive and supportive, while being thorough and constructive, in order to increase the efficiency and profitability of my employer. Skilled in all aspects of office administration, answering heavy multi-line phone systems, word processing, detailed medical office procedures, data entry, scheduling appointments, organization of filing systems, use of office equipment, basic bookkeeping, project administration, special projects, budgeting, periodic reporting, policy review, strategic planning, and related administrative functions. Able to plan, initiate, budget, contract, monitor, supervise, follow-through, and complete special projects with a high degree of efficiency and well-developed team management skills. Familiar with bringing projects to completion on-time and under budget, with a track record of success. Well-developed communication skills demonstrated through interaction with clients, co-workers, and committee members, production of written reports, delivery of special presentations, ability to effectively chair meetings, and the ability to establish and maintain effective professional relationships. Dedicated commitment to customer service and satisfaction demonstrated through consistently positive reviews, ability to solve multiple problems simultaneously, and an outstanding record of service success. Please accept this letter and the accompanying resume as my initial introduction to your company. I am most interested in a challenging Human Resources, Accounting or Administrative position in which extensive experience, education, and training in a variety of office settings will be of value. My salary requirements are negotiable. As you can see from my resume, I have extensive experience and knowledge of principles and concepts of office administration, medical office administration, basic accounting, and marketing. I am skilled in all standard business office procedures, including accounts payable and receivable, general ledger, client reception, correspondence, maintenance of customer accounts, billing, bookkeeping, customer service, and operation of all office equipment. Additionally, I possess well-developed communication skills demonstrated through successful interaction with clients, co-workers, and supervisors, production of detailed written correspondence, and the ability to establish and maintain productive professional relationships. My past and present supervisors have consistently noted me for superior job performance and timely completion of all assignments. I would like to meet with you in person in order to discuss your organizational goals and my abilities to help fulfill them. Thank you for your time and consideration. Sincerely, Keiona M. White encl. resume
Human Resources Specialist01/2010 to CurrentTotal Community Action, IncorporatedNew Orleans, Louisiana
Responsible for performing a variety of administrative, clerical and Human Resource tasks related to pre-employment, hiring, employee benefits and record keeping for internal customer (employees).
Ensure compliance with agency policies, state and federal mandatory regulations and laws, and various funding sources' guidelines.
Perform special administrative assignments and projects as requested by supervisor.
Assistant01/2010 to 01/2011Total Community Action, IncorporatedNew Orleans, Louisiana
Duties included providing in-school youth and unemployed adults with work experience leading to career options.
Assisted with coordinating activities and services for participants enrolled in the program.
Maintain an effective rapport with worksite supervisors and participants.
Performed other job related tasks as requested by supervisor.
Insurance Followup Rep. III/ Patient Service Representative01/1999 to 01/2009GENERAL ELECTRIC HEALTHCARENew Orleans, Louisiana
Responsible for patient relations, direct contact with all insurance companies, Medicare and Medicaid coordination, resolving claim issues, following up on delinquent patient accounts, CPT and ICD-9 coding, reviewing and correcting coding problems as needed, light typing, data entry, responding to incoming correspondence from insurance companies and patients, patient registration, and filing insurance claims.
Selected as Team Lead due to work performance.
Collected on Accounts Receivable that were 30-90 days past due.
Master of Science: Management Human Resources
Management Science2000TROY STATE UNIVERSITYNew Orleans, LouisianaManagement Human Resources
Bachelor of Science Degree: Business Administration /Economics1998SOUTHERN UNIVERSITY at NEW ORLEANSNew Orleans, LouisianaBusiness Administration /Economics
Accounts Receivable, administrative, agency, benefits, clerical, CPT, data entry, filing, hiring, Human Resource, ICD-9, insurance, Team Lead, policies, coding, rapport, record keeping, supervisor, typing
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Companies Worked For:
Total Community Action, Incorporated
GENERAL ELECTRIC HEALTHCARE
TROY STATE UNIVERSITY
SOUTHERN UNIVERSITY at NEW ORLEANS
Job Titles Held:
Human Resources Specialist
Insurance Followup Rep. III/ Patient Service Representative
Master of Science : Management Human Resources
Management Science 2000 Bachelor of Science Degree : Business Administration /Economics 1998
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