My ambition is to focus on becoming a professional in the field of Human Resources. I am expected to graduate College in November 2014, earning a Bachelor's degree in Business Management with emphasis in Human Resource Management. A position as a Human Resource Associate would be a great opportunity to utilize my professional work experience and develop theories associated with the academic coursework. A self-directed administrative professional highly efficient and well established in an administrative environment that is fast-paced and challenging. Effectively manages project tasks requiring interaction with multiple departments. Resolve employee issues in a professional manner. As an active member of the employee engagement committee I excel in organizational communication. As a commitment to customer satisfaction, I engage in improving processes and work flow by conducting employee training and development sessions. Organized, efficient and, able to meet deadlines in a time efficient manner. Employee training and development Microsoft Office Suite Strong problem solver Scheduling
Human Resources Specialist November 2014 to CurrentMethodist Dallas Medical Center － Dallas, TX
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Created and modified job descriptions within all departments.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Planned and conducted Recruitment events for clinical and non-clinical positions
Lead Account Rep June 2011 to November 2014Methodist Health Systems － Dallas, TX
Functions as a resource person for departmental personnel to answer questions and assist with resolution Facilitate employee training session Assist in preparing training material Coordinate meetings with other department managers and serve as main liaison between billing and collection staff.
Assist management in creating new processes for increasing customer service satisfaction Identified and resolved system and account issues Monitor employee productivity and perform audits to ensure quality standards are met Perform audits to patients accounts making sure in compliance with Medicare guidelines Handle and process confidential patient information.
Ensures the privacy and security of protected health information per HIPAA requirements Assist in conducting employee surveys in order to improve work flow processes Update and maintain confidential files and documents Perform other duties and special projects as assigned.
Patient Rep. II June 2011 to June 2012Eli Daniel Group Agency － Dallas, TX
Assigned to Methodist Health Systems of Dallas.
Lead Sr. Account Specialist June 2001 to April 2010U T Southwestern Medical Center － Dallas, TX
Training of new employees on policy and procedures related to billing and claim follow up resource person for departmental personnel to answer questions and assist with resolution Follow up and resolve debit & credit variances on all outstanding Medicare & Medicare HMO claims Ensures quality standards are met and proper documentation regarding patient account records are accurate Ensure all ICD9 and CPT Codes are accurate Investigate and respond to questions or request for additional information to ensure resolution Review and perform follow up on high dollar complex accounts Reviews daily reports to ensure the Government Billers and Collectors followed-up and documented all assigned patient accounts correctly Ensured the privacy and security of protected health information per HIPAA requirements Performs general clerical duties to include but not limited to: photocopying, faxing, mailing and filing Performs other duties as assigned by the Managerial Staff.
Bachelor of Science : Business Management Human Resource Management, 2014University of Phoenix － Dallas, TexasGPA: GPA: 6Business Management Human Resource Management GPA: 6
Relevant coursework in Human Resource Management, Organizational Development, Organizational
Psychology, Marketing, Strategic Management, Business Communications and Critical Thinking,
Medical Coding/Patient Accounting Dallas, Texas Relevant Coursework Medical Terminology (Certification) ICD-9 & CPT Coding (Basic & Advance Certifications) Medical Insurance Claims Processing & Patient Accounting (Certification) : 2009El Centro Community College
Society for Human Resource Management (SHRM) Member 2013 - Present Employee Engagement Committee Member 2012 - Present Notary Republic for the State of Texas, Commission expires January 2017
Accounting, Basic, billing, Business Communications, clerical, CPT Coding, CPT, credit, Critical Thinking, customer service, debit, documentation, employee training, faxing, filing, Finance, Government, Human Resource Management, ICD-9, Insurance, mailing, Managerial, Marketing, Medical Coding, Medical Terminology, meetings, Organizational Development, Organizational, personnel, processes, protected health information, Psychology, quality, Strategic Management, surveys, training material