Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Experienced professional with strong leadership and relationship-building skills. offering collections, debt consolidation and customer service experience. member services training and development, branch management, staff hiring, supervision, sales/marketing team management and customer service excellence. Adept in delegating daily workflow.Computer-savvy, professional and detail-oriented.
Supervision and training
Energetic work attitude
Accurate money handling
Active listening skills
Strong problem solver
Adaptive team player
Customer service expert
Call center experience
Created strategies to develop and expand existing customer sales, resulting in a 200% increase in annual sales.
Human Resources Recruiter, 12/2016 to 03/2017North Shore Bank (Aerotek) － Brookfield, WI
Responsible for the outcomes of the recruitment process in the organization
Identified staff vacancies and recruited, interviewed and selected applicants.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Research new ways of using the Internet for recruitment.
Post positions to appropriate Internet sources.
Conduct pre screening interviews, performing reference and background checks for potential employees.
Maintaining all pertinent applicant and interview data in the Human Resources Information.
Branch Manager, 11/2015 to 06/2016PH Financial/Flexible Finance － Milwaukee, WI
Recruited and hired new branch employees.
Mentored staff to increase sales success and productivity.
Developed standard operating procedures.
Monitored key performance metrics.
Planned and executed promotional events.
Designed sales and service strategies to improve revenue and retention.
Modeled trends and adjusted branch plans accordingly.
Plan and assign daily duties and responsibilities to all team.
Schedule staff in
accordance to business needs, and conduct monthly coaching for each direct report.
Ensure the achievement
of both individual and branch sales goals through the management of new business sales referrals and
retention of account relations.
Review initial loan approval and work with borrower to gather appropriate documentation.
contracts by explaining provisions to applicant
obtaining signatures and notarizations.
Completed financial analysis of revenue.
Branch Manager/Certified Trainer, 02/2008 to 10/2015Ez Money － Cudahy, WI
Established knowledge-sharing processes for associates throughout the organization.
Training and development needs within the organization
analysis, appraisal schemes and regular consultation with business managers and human resources
Complete branch audits, drive risk management and compliance and promote ongoing staff training.
assign daily duties and responsibilities to all team members, schedule staff in accordance to business needs,
conduct monthly coaching for each direct report.
Direct and provide guidance to staff in acquiring new business
using innovative sales.
Ensure the achievement of both individual and branch sales goals through the
management of new business sales referrals and retention of account relations.
Review initial loan approval
and work with borrower to gather appropriate documentation.
Collect all required documentation for the loan.
approval falls within the established lending guidelines Help customers by answering questions; responding
Inbound Sales Representative, 11/2006 to 10/2007Comcast － Atlanta, GA
Using exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers
from disconnecting their Comcast services.
Investigate problems, track reasons for disconnect requests, and
take ownership of customers' concerns to assist them in making the decision to stay.
customers on competitive pricing information and assist the customer in comparing and contrasting
Ensuring long-term customer satisfaction and overcome objections in an effort to retain
the customer, Handle inbound disconnect/downgrade calls from existing customers.
In Call Center
Representatives bring a natural ability for problem solving and communication to the fast-paced call center
environment, delivering solutions that keep customers connected.
Collections Specialist, 02/1999 to 08/2006OSI Collections － Brookfield, WI
Acts as the liaison between creditors and customers and manages overdue accounts.
Initiated and received
phone calls to collect payments on delinquent accounts.
Meeting monthly commission goals and complete
100-135 calls a day.
Utilize tools such as skip tracing to locate customers.
Set up pay arrangements,reconnect
and disconnect service.
Developed effective relationships with all call center departments through clear communication.
Documents call results, including the disposition of calls, customer payments
agreements and payment plans.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Assisted with the development of the call center's operations, quality and training processes.