Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than [Number] years in project management in variety of industries. Accomplished [Job Title] offering expertise in process improvement, budgeting and forecasting. Exceptional leader able to operate efficiently and creatively in fast-paced environments. Self-motivated, innovative and goal-oriented management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Able to drive company growth through [Action].

  • Workforce improvements
  • Investigative research
  • Production schedule adherence
  • Partnership development
  • Status reports maintenance
  • Schedule coordination
  • Strategic planning
  • Risk management processes and analysis
  • Account management
  • Performance monitoring
Work History
03/2019 to Current
Human Resources Project Manager Asset Mark Phoenix, AZ,
  • Liaised between multiple business divisions to improve communications.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Executed on-time, under-budget project management on complex issues for senior leadership.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Created and implemented initiatives to improve employee engagement.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Discovered and resolved complex issues that affected management and business decisions.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Worked as effective team member while contributing to HR projects.
  • Promoted employee buy-in of organizational objectives by ...
  • Implemented and coordinated development of HR programs and services.
  • Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution.
04/2017 to Current
Human Resources Administrative Secretary Kemper Corp. Fresno, CA,
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Oversaw all HR needs for [Number]-employee operation across [Number] locations.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Administered benefits programs, analyzed compensation and other competitive data.
  • Led management of HR policies regarding vacation, sick time, employee benefits, services and employment discrepancies or issues.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Implemented and coordinated development of HR programs and services.
  • Analyzed issues and employed improvement processes.
  • Provided HR advice and counsel in alignment with firm's employment policy.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Collaborated with peers to develop and integrate workforce planning and analysis.
  • Maintained current understanding of state and federal policies such as EEO and ADA.
  • Mitigated project risks with accurate requirements gathering, planning and ongoing problem-solving.
  • Worked alongside global business leader to deploy new training strategies.
02/2014 to 04/2017
Legal Secretary Kemper Corp. Glendale, AZ,
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Developed and managed up to [Number] [Type] cases over [Timeframe].
  • Liaised between multiple attorneys involved in complex legal issues.
  • Carefully reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
  • Wrote and filed pleadings with [Type] court on schedule to maximize case success.
  • Filed documents with courts on behalf of attorney.
  • Developed project management processes to improve [ABC} service to clients.
  • Trained [Number] employees in best practices and protocols to ensure maximum productivity.
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
  • Contacted key witnesses to testify at court hearings.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
  • Conferred with clients and other involved parties to gather and track case information.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
  • Assisted with client interviews using [Skill] and [Skill] and took meticulous notes for inclusion in reports.
  • Reduced project lags by coaching staff on best practices and company processes.
  • Strictly adhered to privacy laws to avert possible information breaches and protect client data.
  • Arranged for travel for [Number] [Job title]s and determined most cost-effective flight options by contacting travel web sites.
  • Contributed to, maintained and updated data repositories for accessibility and to reflect firm standards.
  • Directed and coordinated law office activity, including service of subpoenas and scheduling of depositions.
  • Scheduled and made appointments for [Number] attorneys.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Conducted training and change management processes to improve operations.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
07/2010 to 05/2013
Legal Secretary GEICO City, STATE,
  • Organized files for court proceedings.
  • Scheduled all appointments, appearances and briefings.
  • Entered new cases into company database.
  • Answered and directed calls using multi-line switchboard.
  • Developed and maintained filing and retrieval systems.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed over [Number] monthly invoices for organization of [Number] people and maintained accurate processing and verification.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Designed insightful and attractive [Type] presentations.
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Authored clear and professional business documents, including [Type], [Type] and [Type].
  • Increased office participation in special events by creating [Timeframe] newsletter with detailed calendars and other office updates.
  • Effectively interacted with [Job Title] and [Job Title] in [Timeframe] meetings, took in-depth notes and disseminated minutes to all attendees.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
Expected in
Associate of Arts: Paralegal Studies
Keiser University - Miramar, FL,
  • Member, [Professional Organization Name], [Year] to Current
  • Certified Master Trainer

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School Attended

  • Keiser University

Job Titles Held:

  • Human Resources Project Manager
  • Human Resources Administrative Secretary
  • Legal Secretary
  • Legal Secretary


  • Associate of Arts

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