Human Resources Point Person, 06/2004 to Current McLane Foodservice – Manassas, VA
Facilitated all new-hire orientations.
Conducted employment verifications and investigations.
Facilitated the criminal background check process for new hires.
Maintain and coordinate the recruitment process along with background checks and drug testing.* Conduct new hire orientation.
Maintain the payroll and other HR paperwork, such as employee files; I-9 Forms and supporting documentation, FMLA or other leave requests, work comp claims, OSHA log, unemployment insurance, as well as monitoring the payroll calculation and administration.
Ensure payroll hours are recorded correctly and teammates are paid correctly. Also ensure payroll is completed on time and the corporate office receives the transmission on time.
Heads the benefits administration and teammate events.
Ensure the OSHA log, drug log and I-9 notebooks are updated as required.
Work very closely with HR Manager to identify department goals and to ensure that these goals are successfully met. Also works closely with HR Manager to identify potential "open door" issues and opportunities to serve as the Teammate Advocate to ensure positive teammate relations.
Customer Service Rep, 06/2000 to 06/2004 McLane Foodservice – Manassas, VA
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Asked open-ended questions to assess customer needs.
Built long-term customer relationships and advised customers on purchases and promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Secure Manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.
Contact customers as necessary when we are unable to secure their automated order.
Be vigilant in manning inbound phone queue to assure inbound customer calls are handled with minimum hold times.
Polling automated orders that were not secured via their first computer call.
Assist customers with problems associated with the automatic order taking process, i.e. resetting modems or referring them to the appropriate Help Desk.
Keep abreast of current promotions and tests and be able to provide customers with product and item number information.
Maintain a high level of customer service.
Make sure deadlines for each individual Distribution Center are met and each customer has had appropriate attempts to secure their food order.*
Process automated orders that have "exceptions" that is: will not post.
Cover phone help desk to assist customers and CSR's with item number questions, add-ons to food orders, or other customer issues.
Review unsecured orders at deadline and make a final attempt to collect a manual order.
Follow DC directions for final processing of any outstanding orders (move to DC, duplicate or no order).
Secure all orders before we leave regardless of the time of day.
High School Diploma: 1996 Stonewall Jackson High School - Manassas, VA