Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly motivated and multifaceted professional with 11+ years of experience leveraging outstanding leadership, communication and organizational abilities to ensure customer satisfaction and maximize profits. Excel in delegating and managing multiple tasks concurrently with strong detail, problem solving and follow-through capabilities. Demonstrated ability to manage, motivate and build cohesive teams that achieve goals. Great appreciation and understanding of how the consistent implementation of policies and procedures leads to an effective, efficient and profitable staff. As a people-focused professional my outlook is to assist associates throughout the hiring and employment process in a way that upholds standards and ignites careers.

  • Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail.
  • Solid organizational skills, detail oriented, ability to prioritize and multi-task and meet payroll deadlines.
  • Accounting aptitude, numeracy skills.
  • Excellent communication skills, both verbal and written. With the ability to listen and connect with the customer.
  • Ability to learn quickly, solve complex problems with simple solutions and generate innovative ideas in order to improve the business.
  • Proficient in Excel, MS Office, MS Outlook
03/2020 to Current
Human Resources Payroll & Benefits Manager Four Seasons Hotels Inc San Francisco, CA,
  • Accurately process data, validation and transmission for bi-weekly payroll.
  • Work closely with the HR Assistant to provide administrative support during employee onboarding, in the preparation of offers and contracts of employment.
  • Maintain knowledge of companywide Payroll, Benefits & HR policies and pay practices to include paid time off, STD, FMLA, etc.
  • Assist associates with benefits and 401k questions, plan interpretation, claims processing, and COBRA.
  • Maintain close relationships with General Managers, and department heads assisting them with payroll inquiries.
  • Work with Controller, VP of Human Resources and IT to deliver system and process improvements to enhance Payroll function efficiency.
  • Prepare reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
  • Work with members of accounting team to provide financial reporting and General Ledger information necessary for them to complete their work.
  • Determine work procedures, prepares work schedules, and expedites workflow.
  • Provide assistance to internal clients such as employees and managers with ADP Workforce Now T&A and Benefits related questions/concerns.
07/2019 to 03/2020
Director of Food & Beverage C&S Wholesale Grocers East Berlin, PA,
  • Strive for Continuous Improvement in knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness and member satisfaction.
  • Manage, organize and market the Food & Beverage operation.
  • Provide associate hiring, training, scheduling and development (Managers and service staff).
03/2018 to 07/2019
Training Manager Clubcorp Club Operations, Inc. Mansfield, TX,
  • Assist in organizing all training programs, training calendar and training materials for The Cliffs.
  • Assist Human Resources in onboarding new hires by coordinating work and training schedules.
  • Responsible for certification programming for all hourly Cliffs Clubs associates.
  • Collect, document and communicate all best practices for club areas and administrative duties.
  • Compile training materials, handouts, and/or workbooks for training classes, as required.
08/2015 to 03/2018
Food and Beverage Service Manager County Of Nevada Library Branch 2-Grass Valley, CA,
  • Spearhead day-to-day operations, special events, member activities and menu rollouts for the Food and Beverage department.
  • Manage service staff and staffing functions; Coordinate staff training and development; Carry out personnel performance evaluations and develop plans for improvement.
  • Perform club payroll operations, handle money/charges and manage inventory.
  • Cultivate strong, long-term relationships with members, associates and vendors.
  • Assist in other clubs as needed and help with other company-wide functions.
  • Helped achieve largest profit margin out of six sister clubs in 2016.
04/2014 to 08/2015
Outlets/Restaurant Manager Amobee New York, NY,
  • Assisted with day-to-day operations, special events, member activities and menu rollouts for the Food and Beverage department.
  • Organized and facilitated pre-shift meetings with employees.
  • Generated accurate forecasts and revenue reports.
  • Maintained accurate schedules and timekeeping through eTime software for 10+ employees.
  • Created tip-out spreadsheets bi-weekly for payroll purposes.
  • Successfully boosted profitability by implementing effective controls of food, beverage and labor costs to ensure efficient operations.
03/2012 to 04/2014
Human Services Specialist, II Department City, STATE,
  • Certified by the State of South Carolina.
  • Responsible for case management of 20+ cases in the Treatment Department.
  • Performed initial intake and department referrals, including cross-collaboration with law enforcement and other service providers.
  • Organized office correspondence, monitored clerical processes, managed files for internal audit performance.
  • Handled treatment planning, case assessment, client counseling coordination, treatment and rehabilitative services.
  • Monitored client progress and provided recommendations as needed.
09/2011 to 03/2012
Office Manager Last Chance Agency City, STATE,
  • Answered phones, transferred calls to appropriate party and took messages when business owner was unavailable.
  • Generated spreadsheets, developed notices and agreements using various computer programs for business purposes.
  • Accepted payments, issued receipts and notices on behalf of business owner.
04/2007 to 09/2011
Food and Beverage Server/Supervisor Cliffs Club Services, LLC City, STATE,
  • Managed timesheets, schedules, end-of-shift reports, purchase orders and tip-sheets for accounting and payroll purposes.
  • Delegated tasks to servers and lifeguards; trained new employees.
  • Delivered quality relational services to guests, recorded reservations, cancellations and club events.
Education and Training
Expected in 08/2009
Bachelor of Arts: Psychology, American Sign Language
Clemson University - Clemson, SC

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School Attended

  • Clemson University

Job Titles Held:

  • Human Resources Payroll & Benefits Manager
  • Director of Food & Beverage
  • Training Manager
  • Food and Beverage Service Manager
  • Outlets/Restaurant Manager
  • Human Services Specialist, II
  • Office Manager
  • Food and Beverage Server/Supervisor


  • Bachelor of Arts

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