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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Human Resources professional bringing expertise in recruitment and onboarding, training and development, and policy compliance within the Hospitality business sector. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

Skills
  • Compensation and benefits
  • Labor negotiations
  • Payroll coordination
  • WorkForce Improvements
  • Recruitment
  • Company Organization
  • Training and Development
  • Conflict Resolution
  • Labor relations
  • Microsoft Office proficiency
  • HRIS Systems including: UltiPro, ADP, and Workforce Now
Work History
Human Resources Manager, 12/2019 to 05/2020
Actionet, Inc.Fort Belvoir, VA,
  • Structured compensation and benefits according to market conditions and budget demands.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Liaised between multiple business divisions to improve communications.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Leasing Specialist, 01/2017 to 03/2019
Amherst Holdings LlcIndianapolis, IN,
  • Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
  • Drafted comprehensive marketing and leasing plans.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Developed and implemented resident activities and identified problem vacancies.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Performed background checks on apartment applicants.
  • Developed and implemented tactical marketing plans.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept meticulous records of all correspondence between management and tenants.
Assistant General Manager, 06/2013 to 01/2017
American Golf CorporationSimi Valley, CA,
  • Managed front office and operations team schedule with eye for coverage needs and individual strengths.
  • Managed Payroll and time and attendance
  • Implemented employee incentive programs and training
  • Managed hiring, onboarding and training of new employees
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Guest Service Management, 06/2009 to 06/2013
Hilton HotelsCity, STATE,
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Checked guests into and out of hotel.
  • Trained junior team members in customer service strategies and property policies.
  • Assisted in the hiring and onboarding process of new employees
  • Managed front office schedule conducive to market demand, while focusing on employee strengths
  • Reviewed upcoming events and planned for expected challenges.
  • Applied sales skills to maintain full hotel occupancy.
  • Coordinated arrivals and departures of VIPs.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
MBA: Human Resource Management, Expected in 09/2022
Colorado State University- Global Campus - ,
GPA:

Concentration in Training and Development

Bachelor of Science: Communication Studies, Expected in 03/2019
Granite State College - Concord, NH,
GPA:
  • Graduated magna cum laude
  • Coursework in human resources management, organizational psychology, business law and ethics, and business management
  • Minored in Human Resources
Associate of Science: Hotel/Resort Management, Expected in 05/2013
Lehigh Carbon Community College - Schnecksville, PA,
GPA:
  • Graduated cum laude
  • Minored in Marketing

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Resume Overview

School Attended

  • Colorado State University- Global Campus
  • Granite State College
  • Lehigh Carbon Community College

Job Titles Held:

  • Human Resources Manager
  • Leasing Specialist
  • Assistant General Manager
  • Guest Service Management

Degrees

  • MBA
  • Bachelor of Science
  • Associate of Science

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