Human Resources Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished, strategic and innovative HR Professional who thrives in utilizing extensive knowledge of corporate and HR Law in significantly reduces operating expenses. Possesses over 15 years of experience in directing projects that improves employee and organizational performance, and implementing best-in-class policies and procedures. Have a track record of building highly efficient executive leadership teams and setting objective and measurable standards that drives superior workforce production and valued customer service. Adept at leading organizational change, addressing legal matters, integrating mergers and acquisitions, full lifecycle talent management, business process design, resource allocation, organizational development, and employee engagement. A Florida court mediator with credentials as an Associate in Risk Management (ARM). Fluent Spanish.

  • Employment Practices Liability
  • Contract Writing & Review
  • Change Management
  • Talent Acquisition
  • Risk Management
  • Training & Development
  • Policies & Procedures
  • Cultural Awareness
  • Conflict Resolution
  • Budgeting & Forecasting
  • Cyber-security
  • Relationship Management
  • Compensation & Benefits
  • Employee Safety Initiatives
  • Due Diligence
Human Resources Manager, 01/2014 - Current
Actionet, Inc. Kansas City, MO,

Supervise all HR operations of an $8M multi-state freight forwarding and trucking logistics company, employing 325 drivers/owner-operators and office staff. Handle creation and implementation of company policies, revise the company handbook regarding payroll, recruitment, on-boarding, and employee benefits. Evaluate and maintain performance standards, and directly manage the hiring process, payroll, and annual reviews.

  • Streamlined underperforming HR Department of six to three employees and clearly defined roles and responsibilities, increasing productivity and saving the company $200k/year.

Initiated first ever annual review process and consolidated and tied company-wide incentive programs performance goals, maintaining union-free status within the company.
Reduced WC costs by 22%, saving the company over $3M in three years by implementing a highly-effective case management program.
Developed a process improvement strategy that reduced complaint resolve time, conducted quarterly safety meetings, and cultivated a positive work-place environment.
Designed, recorded and delivered monthly video Webinars which supported and communicated the company’s mission and strategic vision to the employees.
Created and implemented benefits programs that optimized employee satisfaction consistent with company finances.
Performed HR due diligence and recommended appropriate organizational changes in support of the acquisition of two companies that added 75 new employees.

Director of Risk Management/Human Resources, 02/2005 - 01/2014
Actionet, Inc. Mclean, VA,

Defined, and developed insurance programs and policies for a $125M multi-state not-for-profit agency caring for individuals with disabilities. Led HR functions and processes including talent acquisition, compensation and benefits, performance management, employee relations, training and retention, change management and safety and risk controls, ensuring full compliance with labor and insurance laws

Achieved talent retention rate of 95% by developing and leading change management initiatives associated with six multi-state acquisitions of employees, processes, systems and cultures in a four-year period
Concurrently merged multiple corporate structures into one HR team, aligning all policies and procedures.
Reduced WC premiums by 27%, totaling $13M over nine years by upgrading safety development programs and creating and fostering a positive workplace.
Reduced legal fees by $600K in nine years by reading and writing corporate contracts, settled and mediated 1,000’s of claims without outside counsel, conducting pre-suit investigations and gathered mitigating evidence, and successfully responded to 55 EEOC claims in 9 years.
Appointed as Company’s First Chief Privacy Officer.

Human Resources Manager, 02/1997 - 02/2005

Led a group of 7 directors, 12 managers, and five HR coordinators for a $100M Global designer, manufacturer, and installer of satellite communications for the U.S. Department of Defense. Directed the delivery of state-of-the-art HR support to 2,500 employees in a fast-pasted, high-growth technology business

Planned, directed and managed worldwide compensation programs consisting salary, bonus, and incentives with an annual budget of $25M.
Increased employee retention rate by 40% and saved cost of $15M in eight years by implementing new hiring protocols including new hire assessments, multi-level interview process, and on-site observation.
Reduced operating expenses worth $375K over eight years by using extensive Corporate & HR Law skills to address and resolve legal matters without involvement of outside counsel.

Education and Training
Certification: Civil And Common Law , Expected in 05/1990
J.D.: Corporate And Human Resources Law , Expected in 05/1993
Loyola University New Orleans - New Orleans, LA
Bachelor of Arts: Finance, Minor, Latin American And Caribbean , Expected in 05/1990
Emory University - Atlanta, GA

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Resume Overview

School Attended

  • Loyola University New Orleans
  • Emory University

Job Titles Held:

  • Human Resources Manager
  • Director of Risk Management/Human Resources
  • Human Resources Manager


  • Certification
  • J.D.
  • Bachelor of Arts

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