Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated Human Resources Professional proficient in hiring, developing and motivating employees. Experience and passion for problem solving as well as project planning and execution. Builds rapport at all levels and resolves issues quickly. Skill set includes advanced experience in Spanish (writing and speaking), extensive educational experience and proven ability to be flexible, responsive and detail oriented.

  • SHRM-CP and CSCP certified
  • Proficient in Microsoft Office Applications, , PeopleSoft, SharePoint, Kronos, PowerBI etc.
  • Advanced skill in Spanish: writing and speaking
  • Six Sigma green belt certified
  • Certified Targeted Selection Interviewer
  • Training and Development
Work History
11/2017 to Current Human Resources Manager Aeg Worldwide | Boulder, CO,
  • Facilitated employee training such as Code of Conduct, Prohibited Harassment, Conflict Resolution and all orientation training.
  • Lead Green Belt project which established and executed new facility recognition program which increased participation from 15 recognition submissions to 160 recognition submissions per month.
  • Created Talent Development programs for both production employees and Management in order to increase developmental opportunities within facility
  • Formed and successfully completed various action items to reduce facility attrition by 50%.
  • Successfully transitioned from utilizing temp agency employees to CAT Supplemental employees.
  • Developed robust training plans for both new and current management employees.
  • Participated in various transformation projects that helped improve employee opinion survey results by 14.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with management and trainers.
08/2014 to 11/2017 HR Coordinator/ Administrative Assistant Canon Solutions America | Maitland, FL,
  • Developed and implemented changes to new hire orientation to ensure thorough and efficient orientation.
  • Served as EEO coordinator, investigated and resolved complaints, wrote affirmative action plans and ensured participation in good faith efforts.
  • Helped maintain compliance with Washington State laws including Washington State Family Care Act and Initiative 1433.
  • Worked directly with facility temp agency in order to help facilitate training, regular feedback between supervisors & employee and disciplinary actions.
  • Developed sustainability plan to reduce paper within HR Department.
  • Facilitated employee opinion surveys, training & development and payroll processes.
  • Participated in quarterly performance review consensus meetings for Warehouse Associates.
  • Planned and coordinated United Way campaigns within facility which increased participation from 40% in 2013 to 91% by 2016.
  • Provided administrative support to management staff which includes budgeting, purchasing supplies and coordinating conferences, special events involving customers, community leaders or business associates and employee and company events.
  • Maintained associate attendance database for use in HR metrics.
  • Coordinated facility communications throughout facility to include various forms of media
  • Assisted in Six Sigma, Community and Engagement projects throughout facility.
01/2013 to 06/2014 Client Services Supervisor Signature Genomic Laboratory | City, STATE,
  • Managed members of Client Services Department, worked with HR Manager and temp agency to facilitate hiring and firing, provided discipline/counseling if needed.
  • Implemented policies which reduced routing errors by 75%.
  • Lead projects which took department paperless, created more effective call center hours and streamlined process to eliminate duplicate calls made to physicians.
  • Planned and implemented ongoing employee training as well as trained new employees.
  • Developed, maintained, and implemented departmental policies.
  • Collaborated with 7 other departments to manage changes in policies.
  • Assumed additional management responsibilities pending staffing changes.
11/2010 to 01/2013 Client Services Representative/Accessioner Signature Genomic Laboratory | City, STATE,
  • Processed 40-50 incoming samples daily.
  • Increased processing efficiency by approx.
  • 25% and Reduced error rate to below 2% within first 6 months.
  • Updated and created policies and procedures within Client Services Department which improved orientation and training of new employees.
Expected in 05/2015 MBA | International Management Whitworth University, Spokane, WA GPA:
Expected in Bachelor of Arts | Marketing/Advertising Brigham Young University, Provo, UT GPA:
  • Caterpillar Brand Advocate.
  • Disney Institute Quality Training.
  • Led Six Sigma Green Belt projects.
  • Local WIN Communications Chair.
  • Teaching English as a second language through local church to members of the community with no English background.
  • ISCD Leadership Award 2016.

SHRM Certified Professional (SHRM-CP)

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School Attended

  • Whitworth University
  • Brigham Young University

Job Titles Held:

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  • MBA
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