Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Human Resources professional bringing 5 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Logistics and Health care company environments.

  • Compensation and benefits
  • Labor negotiations
  • Succession planning
  • Payroll coordination
  • Recruitment
  • Compensation Structuring
  • Training and Development
  • Benefits and Compensation Management
  • Team Building
  • Organizational Development
  • Microsoft Office proficiency
  • Training and mentoring
  • Benefits and compensation
  • Benefits administration
  • Recruitment strategies
  • Talent management
  • Risk management
Work History
02/2019 to Current
Human Resources Manager Aeg Worldwide Tempe, AZ,
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Devised hiring and recruitment policies for 165-employee company.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 150+ new employees.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Led and strategically directed team of human resources professionals.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Worked as effective team member while contributing to local and regional HR projects.
03/2010 to 02/2019
Verizon Sur La Table Raleigh, NC,
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
  • Conducted performance reviews for Customer service associates to reduce resolution times and improve customer satisfaction ratings.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed quality programs to reduce overdue compliance activities.
  • Developed and administered project budgets.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Prepared quotes for new products and services and composed budgets.
06/2005 to 05/2010
Assistant Store Manager DTLR City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted Sales's Associates in meeting standards for customer service and quality.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Performed nightly store and team performance audits.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer service issues promptly.
  • Completed routine store inventories.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Expected in 05/2022
Associate of Science:
American Public University System - Charles Town, WV

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