human resources manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Employee Engagement
  • Hiring and Onboarding
  • Performance Management Systems
  • Human Resources Operations
  • Benefits Programs
  • Training Development
  • Employee Handbook Development
  • Personnel Information Systems
  • Employee Relations Oversight
  • Compensation and Benefits Administration
  • Bi-Weekly Payroll Management
  • Quality Assurance
  • Employee Training Oversight
  • Recordkeeping Skills
  • Scheduling and Coordinating
  • CRM and Office Management Software
  • Training and Development
  • Verbal and Written Communication
  • Managing Operations and Efficiency
  • Staff Training
  • Performance Evaluations
  • Site Auditing
  • Incident Reporting
  • Performance Improvement Monitoring
  • Safety Audits
  • Implementing Safety Programs
  • Staff Compensation
  • Hiring and Firing
  • Dispute Mediation
  • Supervision & Leadership
  • First Aid/CPR
  • PPE Use
  • Computer Skills
  • Friendly, Positive Attitude
  • New Employee Orientations
  • Human Resources Management
  • HR Policies and Procedures Expertise
  • Accident Investigation
  • Customer Relations
  • Maintains Confidentiality
  • Payroll Administration
  • Time and Labor Control
  • Human Resources Audits
  • Administer Training Modules
  • Available Nights, Weekends and Holidays
  • Excellent Written and Verbal Communication
  • HRIS Applications Proficient
  • Policies Implementation
  • New Hire Onboarding
  • Leave of Absence Transitions
  • Human Resources Management Systems
  • Policy and Procedure Writing
  • Employment Data Tracking
  • Equal Employment Opportunity (EEO)
  • Termination Documentation
  • Employment Recordkeeping
  • Compensation and Payroll
  • Benefits Administration
  • Staff Training and Development
  • Performance Management
11/2018 to 01/2021
Human Resources Manager Crystal Stairs Inc Long Beach, CA,
  • Conducted full-cycle recruitment practices such as but not limited to creating job descriptions, job ad placement, candidate sourcing, reviewed resumes, interviewing, offers of employment, and coordination of all applicable federal, state, and company pre-employment checks and screenings.
  • Facilitated orientation and training schedules including coordination with all managers, ensuring the schedule is appropriate, efficient, and that the process is of high quality. Coordinated and led in webinar trainings via video conferencing platforms and in person.
  • Served as an employee relations point of contact for the company. Led employee investigations, recommended appropriate action, assisted with disciplinary actions, support performances and conflict management issues in close partnership with other Executive Leaders. Accurately and completely documented all matters related to investigations.
  • Supported payroll department. Ensured accurate maintenance of time records, overtime, vacation tracking, sick leave, and bonus payments. Covered for Payroll in backup role for vacation and/or high-volume work efforts. Assisted with reviewing, approving, and processing manual checks. Audited payroll adjustments and approved manual adjustment checks. Set up direct deposits and resolve direct deposit issues to include stop-payment of payroll checks.
  • Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals and absenteeism rates.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
04/2011 to 09/2018
Resident Care Manager Careage Healthcare Lakewood, WA,
  • Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel.
  • Implemented and administered programs and services in health care and medical facility, including personnel administration, training and coordination of medical, nursing and physical plant staff.
  • Conducted recruitment, hiring and training of personnel.
  • Established work schedules and assignments for staff, accorded to workload, space and equipment availability.
  • Coordinated patient services with internal and external service providers through regular case conferencing.
  • Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
  • Forecasted upcoming work volume to develop shift schedules.
  • Sent and received authorized physician orders from various medical facilities.
  • Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  • Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.
  • Resolved escalated complaints and answered questions regarding policies and procedures.
  • Assisted with new hire orientation and employee training.
  • Developed departmental objectives, budgets, policies, procedures and strategies and audit plans.
  • Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
  • Conducted routine evaluations of overall resident care within facility and enforced high standards of care.
  • Oversaw floor employee performance, improvement planning and training.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reviewed work list to prioritize patients and identify new admissions.
  • Monitored risk assessment by using available tools and implementing discharge interventions.
  • Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
06/2005 to 04/2011
Assistant Hotel Manager Wynn Resorts Everett, MA,
  • Recruited and hired associates to meet business needs and requirements.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Monitored receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Assisted with new hire orientation and employee training.
  • Responded quickly to meet customer needs and resolve problems.
  • Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
  • Reviewed financial reports and statements to determine operations performance against budget.
  • Optimized room rates to gain maximum occupancy figures and improve revenue growth.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Developed maximum profits through cost and labor control.
  • Monitored patron satisfaction through contact with guests and review of feedback on hotel reservation sites.
  • Participated in financial activities, such as setting of room rates, establishment of budgets and allocation of funds to departments.
  • Performed marketing and public relations activities.
  • Assigned duties to workers and schedule shifts.
  • Greeted and registered guests.
  • Provided assistance to staff members by inspecting rooms, setting tables and doing laundry.
  • Inspected guest rooms, public areas and grounds for cleanliness and appearance.
  • Developed and implemented policies and procedures for operation of department and establishment.
  • Prepared required paperwork pertaining to departmental functions.
  • Interviewed and hired applicants.
  • Inspected and documented repairs and improvements of facilities, verifying cleanliness and overall appeal of property.
  • Responded to and promptly resolved guest complaints or issues to maintain guest satisfaction.
Education and Training
Expected in 06/2013
Associate of Applied Science:
Clackamas Community College - Oregon City, OR

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Resume Overview

School Attended

  • Clackamas Community College

Job Titles Held:

  • Human Resources Manager
  • Resident Care Manager
  • Assistant Hotel Manager


  • Associate of Applied Science

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