Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Skilled in Microsoft Office, Synergy Azure, Paycom.com
Workforce improvements
Recruitment strategies
Payroll coordination
Team Management
Training programs
Policy and procedure adherence
Personnel recruitment
Recordkeeping
Personnel files
Investigative oversight
Equal opportunities facilitation
Work History
Human Resources Manager/Director, 01/2015 - 01/2020 Omni Hotels – Los Angeles, CA,
Created and implemented forward-thinking initiatives to improve employee engagement.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Provided immediate updates to entire employee pool when policies and procedures were altered.
Oversaw workers' compensation program for employees injured on job.
Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Monitored and handled employee claims involving performance-based and harassment incidents.
Directed job fairs to bring in local talent for long term and seasonal positions.
Handled on-boarding process for newly hired employees and distributed all paperwork.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Liaised between multiple business divisions to improve communications.
Conducted exit interviews to better understand reasons why employees were separating from company.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Conducted company-wide town hall meetings to convey updates.
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Devised hiring and recruitment policies for Number-employee company.
Structured compensation and benefits according to market conditions and budget demands.
Developed succession plans and promotion paths for staff.
Developed incentive program for hiring of and retaining of employees.
Answered employee inquiries regarding health benefits and 401k options.
Motivated employees through special events, incentive programs and constructive feedback.
Evaluated training program success and presented strategic improvement recommendations to upper management.
Organized and led staff orientation programs and training to promote collaboration.
Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Leveraged cost-effective digital systems to manage payroll and benefit programs.
Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for Number new employees.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
Recruited top talent to maximize profitability.
Accurately prepared Timeframe payroll and tracking data using Software system.
Coordinated ongoing technical training and personal development classes for staff members.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Directed onboarding and training for over Number new Type employees each year, keeping company operations smooth and production efficient with skilled candidates.
Created and implemented Type and Type compliance systems and auditing processes through automation.
Facilitated communication and coordination between employees and management by Action.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Collaborated with cross-functional departments to create, manage and maintain Software and Software reporting.
Created organizational filing systems for records, correspondence and Type.
Built external tools to automate program operations and deliver user-friendly implementation.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Adhered to federal and state guidelines and managed payroll and benefits for over Number employees.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Food & Beverage Manager, 01/2015 - 10/2016 Capital Senior Living – Stephenville, TX,
Managed opening and closing shift kitchen tasks.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Trained and assisted new kitchen staff members.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Practiced proper safety and sanitation standards.
Identified inefficiencies leading to improved productivity.
Prepared ingredients for menu items.
Suggested actionable improvements to streamline training procedures.
Worked in fast-paced environment with sense of urgency to serve guests quickly.
Planned operations to effectively cover needs while controlling costs and maximizing service.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Identified team weak points and implemented corrective actions to resolve concerns.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Worked with qualified chef to diversify menu with new offerings.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Reduced financial inaccuracies by using Software system while verifying receipts.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
Developed unique events and special promotions to drive sales.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Enhanced business productivity by training Number team members and Number servers on best practices and protocols.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Staffing & Operations Manager, 04/2010 - 12/2015 H Events, Inc. – City, STATE,
Completed human resource operational requirements by scheduling and assigning employees.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Educated staff on HR software functionality with special emphasis in Type, Type and Type features.
Developed and employed Type industry network to acquire up-to-date and relevant applicant sources.
Acted as staff member advocate, encouraging and supporting Job Titles to identify and resolve conflicts.
Eliminated process lags with quick processing of Type, Type and Type actions.
Oversaw HR needs for Number-employee operation across Number locations.
Improved office efficiency by effectively managing internal communications and correspondence.
Partnered with Job title to ascertain hiring needs and subsequently provide candidate recommendations.
Planned and launched large-scale events that boosted employee participation by Number%.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Migrated legacy HRIS system to new technology to minimize business impacts.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
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Staffing Coordinator, 04/2007 - 12/2010 Hospitality Events – City, STATE,
Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
Shadowed employees to determine accurate description of duties and skills required for each position.
Collaborated with Job title to determine department's short and long-term hiring needs.
Interviewed, hired and mentored over Number new personnel and oversaw all staffing operations.
Advertised job opportunities through attending Type events and posting open positions in social media platforms, Type job boards and Type media outlets.
Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
Developed and facilitated new-hire orientations.
Controlled expenses through recruitment of profitable account providers and negotiation of favorable business contracts.
Developed and employed Type industry network to acquire up-to-date and relevant applicant sources.
Completed human resource operational requirements by scheduling and assigning employees.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Education
Professional Certificate Human Resource Management: Human Resources Management, Expected in 08/2023 - UCSD Extension - San Diego, CA, GPA:
BSc-Honours: Psychology, Expected in - University of Westminster - London, United Kingdom, GPA:
European Baccalaureate : , Expected in - European School - Bergen, The Netherlands , GPA:
5 IGCSE And 3 GCSE Certificates : High School , Expected in - Mougins School - Mougins, France, GPA:
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School Attended
UCSD Extension
University of Westminster
European School
Mougins School
Job Titles Held:
Human Resources Manager/Director
Food & Beverage Manager
Staffing & Operations Manager
Staffing Coordinator
Degrees
Professional Certificate Human Resource Management
