LiveCareer-Resume

human resources manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent college student seeking an available position executing current skills resulting in both self-growth and expansion of company. Established customer service professional with a desire to help others. Ability to critically think and implement ideas with help of the company to reach more consumers and magnify its outreach.

Skills
  • Time management
  • File/records maintenance
  • Microsoft Software (Word, PowerPoint, Excel)
  • Quick learner & excellent communication
  • Schedule creation and maintenance
  • Organization efficiency
  • Acquisitions
  • Excellent communication
  • Customer service
  • Due diligence
  • Facsimile machine
  • Quality control
  • Friendly, positive attitude
  • Critical thinking
Education and Training
Florida International University Miami, FL Expected in 2021 Bachelor’s Degree : Psychology - GPA :
Miami Dade College Miami, FL Expected in 2020 Associates Degree : Psychology - GPA :
G. Holmes Braddock Senior High Miami, FL Expected in 2018 High School Diploma : - GPA :
Experience
Amplifon Usa - Human Resources Manager
Huntsville, AL, 04/2019 - Current
  • Collaborated with recruitment to achieve hiring goals.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Created and updated Assessment spreadsheets detailing latest information regarding EQ Health Database.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Tracked outgoing and incoming hours of employees and assisted in quality control management duties.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease margin for error.
  • Received all incoming calls and coordinated with personal to fulfill requests and resolve issues.
  • Transmitted information or documents to medical practices, using computer, mail or facsimile machine.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Processed and prepared memos, correspondence, and other documents, routing them to appropriate personnel.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Scheduled meetings for internal personnel, partners and clients.
Archdiocese Of Chicago, Office Of Catholic Schools - Pre-K Teacher
Chicago, IL, 06/2018 - 03/2019
  • Monitored multiple databases to keep track of all company inventory.
  • Inspected fire and security alarm systems.
  • Provided onsite training.
  • Organized and coded all documents related to due diligence for acquisitions.
  • Created lesson plans with creative and knowledgeable activities to enrich the children's minds.
  • Delivered an exceptional level of service to each client with proper listening to assist with concerns and questions.
  • Planned and executed all holiday events and graduations.
  • Organized and led activities to promote physical, mental and social development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Taught children foundational skills such as colors, shapes and letters.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Increased student academic performance by diversifying teaching techniques.
  • Enforced behavior expectations at all times.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Incorporated music, art and theater into lesson planning.
  • Developed professional relationships with parents, teachers, directors and therapists.
Lkq Corp - Call Center Representative
Kentwood, MI, 11/2017 - 05/2018
  • Informed customers with an enthusiastic mannerism about sales and upcoming promotions.
  • Provided product and service information to customer inquiries.
  • Documented all calls and customer information accurately in a variety of Microsoft software.
  • Built and maintained effective relationships with peers and upper management.
  • Provided assistance to customers with store and product complaints in the most effective Format.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

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Resume Overview

School Attended

  • Florida International University
  • Miami Dade College
  • G. Holmes Braddock Senior High

Job Titles Held:

  • Human Resources Manager
  • Pre-K Teacher
  • Call Center Representative

Degrees

  • Bachelor’s Degree
  • Associates Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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