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human resources manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Respected Human Resources Manager bringing 4 years of expertise in [Area of expertise]. Multi-tasks effectively on complex projects in environment while adhering to deadlines. Promotes communication and coordination among departments. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Motivated [Job Title] with [Area of certification] certification. Highly competent at creating recruiting initiatives to identify talented professionals. Develops and monitors overall HR strategies, systems, tactics and procedures across organization. Capable [Job Title] with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives. Proactive [Job Title] proficient in hiring, developing and motivating employees. Adept at building rapport at all levels and resolving issues in timely manner.

Skills
  • Personnel information systems
  • Compliance
  • Employee engagement
  • Employee relations
  • Human resources operations
  • Recruitment and hiring
  • Decision-making
  • Active listening
  • Training & Development
  • Payroll administration
  • Client relations and retention
  • Conflict resolution techniques
  • Quality assurance controls
  • Deadline-oriented
  • CRM
  • Project management
  • ERP software proficiency
  • Cross-functional collaboration
  • Account management
  • Proficient in Microsoft office 365
  • Workforce Management
  • Product Knowledge
  • Customer Service
  • Research ability
  • Computer skills
Experience
07/2014 to 05/2020 Human Resources Manager Anatomage, Inc. | New York, NY,
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Complied with local, state and federal laws and established organizational standards.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Managed cross-functional team in identifying and transitioning to new freight vendor to save $25,999 annually.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Managed day-to-day shipping and receiving, typically overseeing more than 20 packages in 9-hour period.
  • Consistently met company and department objectives within budget and time constraints.
  • Negotiated with 18 freight companies, which resulted in new contracts that reduced overall shipping costs by 25% annually.
  • Oversaw more than $[Number] in inventory and supervised 3 employees in [Number] square foot warehouse for Wine and beverage of company.
  • Saved costs through negotiating contracts with freight companies and suppliers.
  • Led all logistics operations, including shipping and receiving.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Managed high-performing team of 3 workers to enhance quality and safety of internal freight systems.
  • Drafted shipment reports to inform management and clients.
  • Identified and resolved shipping and packaging errors.
  • Key member of global distribution operations team that coordinated shipments across many countries.
  • Coordinated with freight forwarders to expedite international shipments.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
  • Maintained high standards of internal and external customer service.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Created and enforced policies and procedures for entire logistics team.
  • Reduced expenses by securing optimal pricing from third-party logistics providers.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Documented and processed transactions and accurately administered sales orders.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
03/2012 to Current Logistics Manager Engility Corporation | Fremont, CA,
  • Utilized ordering, tracking and billing systems and associated processes.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Managed day-to-day shipping and receiving, typically overseeing more than 25 Shipments in 10-hour period.
  • Negotiated with multiple freight companies, which resulted in new contracts that reduced overall shipping costs by 30% annually.
  • Led and managed projects to support logistics efforts and plans.
  • Researched issues to address shipping errors and packaging mistakes.
  • Saved costs through negotiating contracts with freight companies and suppliers.
  • Led all logistics operations, including shipping and receiving.
  • Drafted shipment reports to inform management and clients.
  • Coordinated with freight forwarders to expedite international shipments.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
  • Maintained high standards of internal and external customer service.
  • Reduced expenses by securing optimal pricing from third-party logistics providers.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Documented and processed transactions and accurately administered sales orders.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Identified and resolved shipping and packaging errors.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Managed high-performing team of 3 workers to enhance quality and safety of internal freight systems.
  • Collaborated effectively in cross-functional team-oriented environment.
03/2012 to 02/2019 Customer Service Manager Altra Holdings, Inc. | Charlotte, NC,
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Organized and managed employee scheduling to maximize productivity.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Automated contact management system to maintain efficient client organization.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Limited financial discrepancies, reviewing and approving billing invoices.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Formed and sustained strategic relationships with clients.
  • Trained, managed and motivated employees to promote professional skill development.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 05/1977 to to High School Diploma | Reading Community High School, Reading, OH GPA:

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Resume Overview

School Attended

  • Reading Community High School

Job Titles Held:

  • Human Resources Manager
  • Logistics Manager
  • Customer Service Manager

Degrees

  • High School Diploma

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