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human resources manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Highly-focused and ambitious administrative professional bringing four plus years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Offering five years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Drive financial performance of assigned areas and ensure compliance with company policies and procedures. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Skills
  • Compliance
  • Union negotiations
  • Staff compensation
  • Benefits management
  • Company leadership
  • Employee engagement
  • Human resources strategy
  • Payroll administration
  • Leadership development
  • Recruitment and hiring
  • Employee handbook development
  • Human resources operations
  • Staffing and recruiting professional
  • Training development
  • Employee relations
Experience
02/2017 to Current
Human Resources Manager Anatomage, Inc. New York, NY,
  • Performed worksite safety assessments and made actionable recommendations to update procedures, improve environments and optimize worker behaviors.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Promoted a culture of safety dedicated to maintaining maximum productivity in a safe manner.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Created and enforced policies and procedures for entire logistics team.
  • Utilized Excel to compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
  • Projected employment needs and devised strategies to meet targets.
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
03/2017 to 12/2019
Pharmacy Technician United Family Of Stores Odessa, TX,
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Received, reviewed, dispensed and labeled over 100 prescriptions daily with expert accuracy.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Merchandised related products to drive pharmacy department sales.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Answered patient questions regarding medication.
  • Entered orders into the system and filled medication orders.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Prepared medication labels with item name and quantity.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Assisted staff members with drug inventory, purchasing, and receiving.
  • Restocked shelves and prepared expired drugs for return.
  • Administered medications as per pharmacist orders.
  • Resolved third-party rejection claims.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Prepared and submitted claims to insurance companies for payment.
  • Efficiently responded voicemails to promote assistance and service to customers.
11/2014 to 03/2017
Front End Associate Highcom Security Services, Inc. Albany, CA,
  • Maintained clean and clutter-free front-end area.
  • Processed and completed cash or credit transactions accurately.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Operated register for cash, check and credit card transactions, maintaining 99% accuracy.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Cleared brush, pulled stumps and moved materials to maintain productivity levels.
  • Monitored coworker equipment use and processes to minimize accidents.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in 05/2017 to to
High School Diploma:
Fox Senior High School - Arnold, MO,
GPA:
Expected in 12/2020 to to
Bachelor of Science: Health And Medicine
Webster University - St Louis, MO
GPA:
  • Major in Biology
Expected in 12/2021 to to
MBA: Healthcare Management
Capella University - Minneapolis, MN
GPA:

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Resume Overview

School Attended

  • Fox Senior High School
  • Webster University
  • Capella University

Job Titles Held:

  • Human Resources Manager
  • Pharmacy Technician
  • Front End Associate

Degrees

  • High School Diploma
  • Bachelor of Science
  • MBA

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