HUMAN RESOURCES MANAGER, BANK OFFICER Resume Example
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HUMAN RESOURCES MANAGER, BANK OFFICER
Professional Summary
Well- qualified and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly. Can analyze complex technical information and develop result focus solution in alignment with business needs
Skills
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Work History
Mar 2021 - CurrentAssistant Vice President, Branch Administration Company Name - City, State
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Developed reports and financial sheets for annual budgets and senior leadership goals.
- Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Handled administrative systems to assist senior leadership and over 6 staff members.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Oversea marketing, Human Resources, and Branch Administrative departments
Jan 2016 - CurrentHUMAN RESOURCES MANAGER, Bank OfficerCompany Name - City, State
- Auditing internal sales program and managing
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 30-35 new employees annually
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Prepared employee documentation, routine evaluation measures, and recommendations.
- Directed staff of 9 personnel
- Staff scheduling
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Manage Market calendar, Employee development, Daily reporting and monthly reporting,
- Ran special event programs - Including Quarterly celebration, year-end bonus celebration and other total reward programs
- Developed succession plans and promotion paths for all staff.
- Liaised between multiple business divisions to improve communications.
- Manages hiring process for IBC Bank Austin, Recruitment and recruitment strategies
- Devised hiring and recruitment policies for 96-employee company.
- Headed training on registration, regulations and firm operations delivered to 25 managers and officers
- Facilitated strategies planning through effective partnerships with leaders
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions
- Established measures to promote diversity and drive equal access to opportunity and advancement
- Managed full-cycle human resource operational activities to ensure maximum HR employee performance
- Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements
Jan 2014 - Jan 2016EXECUTIVE ADMINISTRATOR ASSISTANTCompany Name - City, State
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Prepared presentations, materials and documentation for use by Senior Vice President in meetings and engagements.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through Senior Vice President's office.
- Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
- Coordinated and booked Sr. VP's airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
- Used Outlook and excel, and Google calendar to coordinate meetings, appointments and tasks for 5 senior executives.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Seamlessly interacted with Sr. VP and President to plan and complete special projects for Sales Council, Board Meeting, Shareholder Meeting, Officer Meeting, and Sales Manager meeting
Jan 2012 - Jan 2014BRANCH MANAGERCompany Name - City, State
- Maintained friendly and professional customer interactions.
- Received superior customer service satisfaction scores for 3 consecutive quarters.
- Created strategies to develop and expand existing customer sales, which resulted in 12% increase in annual sales.
- Oversaw branch team consisting of 4 Teller and 4 personal bankers.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Created marketing materials.
- Increased new bank relationships within local community by 20% through execution of quarterly promotions.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
Jan 2008 - Jan 2012LEAD PROJECTIONISTCompany Name - City, State
- Performed scheduled preventative maintenance and emergency repairs to keep projection systems in good working order.
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Prepared film inspection reports, attendance sheets and logbooks, and set up and inspect curtain and screen controls, and organized equipment to achieve smooth and efficient showings.
- Developed team communications and information for meetings.
- Served customers in friendly, efficient manner following outlined steps of service.
- Inspected movie films prior to film showings to verify completeness and condition.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Watched presentation to focus on show quality, technical difficulties, projector light level, and film threading.
- Mentored 10-15 newly hired employees on projection equipment and developed training manual for all projection day-to-day task and special events to use for reference purposes.
- Managed 10 employee schedules, accepted time off requests, and found coverage for short shifts.
- Handled troubleshooting tasks and used methods to immediately rectify assembly line issues.
Education
2022Master: Human Resource
Development, Diversity and
InclusionVillanova University | City, State
Currently enrolled at Villanova University Master in Science Human Resource Development Program. Projected graduation at the end of 2022.
May 2016Bachelor of Arts: Business AdministrationHUSTON-TILLOTSTON UNIVERSITYTHE | City
- Graduated Magna Cum Laude
- Minored in Human Resource
May 2005High School DiplomaThe Kinkaid School | City
- Vice President -Black Student Union
- Vice President- Ethnic Studies Club
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School Attended
- Villanova University
- HUSTON-TILLOTSTON UNIVERSITYTHE
- The Kinkaid School
Job Titles Held:
- Assistant Vice President, Branch Administration
- HUMAN RESOURCES MANAGER, Bank Officer
- EXECUTIVE ADMINISTRATOR ASSISTANT
- BRANCH MANAGER
- LEAD PROJECTIONIST
Degrees
- Master : Human Resource
Development, Diversity and
Inclusion
Bachelor of Arts : Business Administration
High School Diploma
