Human Resources Manager Bank Officer resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Well- qualified and talented professional considered knowledgeable leader and dedicated problem solver. Brings eight years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolve issues quickly. Can analyze complex technical information and develop result focus solution in alignment with business needs.

  • Training and Development
  • Organizational Development
  • Recruitment strategies
  • Strategic Planning
  • Conflict Mediation
  • Federal Laws Knowledge
  • Staff Management
  • Employee Motivation
  • Coaching and Mentoring
  • Office Equipment Management
Work History
03/2021 to Current
Assistant Vice President, Branch Administration Deloitte Hartford, CT,
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Developed reports and financial sheets for annual budgets and senior leadership goals.
  • Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Handled administrative systems to assist senior leadership and over 10 staff members.
  • Allocated work assignments and tasks to comprehensively manage administrative projects.
  • Oversea Marketing, Human Resources, and Branch Administrative departments
01/2016 to Current
HUMAN RESOURCES MANAGER, Bank Officer Ewing Irrigation College Station, TX,
  • Auditing internal sales program and managing
  • Coordinated new hire orientations, and provided onboarding session and training for 30-35 new employees annually
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Prepared employee documentation, routine evaluation measures, and recommendations.
  • Directed staff of 10 personnel
  • Manage Market calendar, Employee development, Daily reporting and monthly reporting,
  • Ran special event programs - Including Quarterly celebration, year-end bonus celebration and other total reward programs
  • Developed succession plans and promotion paths for all staff.
  • Liaised between multiple business divisions to improve communications.
  • Headed training on registration, regulations and banking operations delivered to 25 managers and bank officers
  • Established measures to promote diversity and drive equal access to opportunity and advancement
  • Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements
01/2014 to 01/2016

  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review to expedite movement through Senior Vice President's office.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Coordinated and booked Sr. VP's airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
  • Used Outlook and excel, and Google calendar to coordinate meetings, appointments and tasks for 5 senior executives.
  • Seamlessly interacted with Sr. VP and President to plan and complete special projects for Sales Council, Board Meeting, Shareholder Meeting, Officer Meeting, and Sales Manager meeting
01/2012 to 01/2014

  • Received superior customer service satisfaction scores for 3 consecutive quarters.
  • Created strategies to develop and expand existing customer sales, which resulted in 12% increase in annual sales.
  • Oversaw branch team consisting of 8 Teller and 8 personal bankers
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Increased new bank relationships within local community by 20% through execution of quarterly promotions.
  • Developed and delivered polished sales presentations in order to highlight product and service quality.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
01/2008 to 01/2012

  • Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
  • Prepared film inspection reports, attendance sheets and logbooks, and set up and inspect curtain and screen controls, and organized equipment to achieve smooth and efficient showings.
  • Mentored 10-15 newly hired employees on projection equipment and developed training manual for all projection day-to-day task and special events to use for reference purposes.

Expected in 2022
Master: Human Resource Development, Diversity and Inclusion
Villanova University - Villanova, PA

Currently enrolled at Villanova University Master in Science Human Resource Development Program. Projected graduation at the end of 2022.

Expected in 05/2016
Bachelor of Arts: Business Administration
  • Graduated Magna Cum Laude
  • Minored in Human Resources
  • Dean's List 2014-2016
Expected in 05/2005
High School Diploma:
The Kinkaid School - Houston, Texas,
  • Vice President -Black Student Union
  • Vice President- Ethnic Studies Club

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Resume Overview

School Attended

  • Villanova University
  • The Kinkaid School

Job Titles Held:

  • Assistant Vice President, Branch Administration


  • Master
  • Bachelor of Arts
  • High School Diploma

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